Assistance

Eligibility Inquiries

For inquiries regarding eligibility or your enrolment in the Ambrose student union health and dental plans, please contact Gallivan: Student Health and Wellness.

Phone: 1-877-746-5566 x7249 • Email: ambroseplan@mystudentplan.ca

Claims Inquiries

For any claims related inquires, please contact Canada Life Customer Service toll free at 1-800-957-9777. You will need the following information when contacting Canada Life:

Plan Number: 167551
ID Number: Ambrose student Union Student ID

DIY & Video

Welcome to your group plan

Watch a short welcome video about your benefits.

Sign Up for GroupNet

When registering for GroupNet you will need to provide:

Plan Number: 161332
ID Number: Your Student ID

Watch a short video about how to register for GroupNet.

Learn about what Groupnet can do

Watch a short video about the various things Groupnet can do.

How to Submit a Claim and Review Benefits and Claim History

Watch a short video about reviewing your benefits and claims history.

Personal Health Risk Assessment(PHRA)

The Personal Health Risk Assessment can be used to create a health profile, build an action plan to support your health and wellness needs and track progress.

Watch a short video about Personal Health Risk Assessment(PHRA).

What Your Plan Covers

Watch a short video about how to figure out what your plan covers.

If you are an eligible and enrolled student you can access your prescription drugs with the myBenefits Card. This means that for eligible medications, you will only have to pay the co-pay portion of your prescription drug claim at the time of service. No need to pay upfront and wait for reimbursement. The myBenefits Card also works at chiropractic, physiotherapy, and dental service providers but is dependent on each service provider's individual business billing practices.

Downloading the myBenefits Card does not confirm eligibility or benefits coverage. Please contact Gallivan & Associates to confirm your enrolment in the plan.

Card Generator

Full Name:

Student Number:

Enter the Drug Identification Number (DIN) or Drug Name of the prescription medication you are looking to confirm.

Should the prescription drug you are searching for not be covered by the plan, you may be eligible to complete a Drug Exception Request.

In the event that the drugs available on the Formulary are not effective in treating the condition, an exception process is in place. To be eligible for an exception, you must have tried one alternative drug that is eligible on the Formulary. An exception drug request form is available below or from your Benefits Plan Office and must be completed by your physician. Completed forms may be returned to your Benefits Plan Office, can be faxed directly to the insurance company, or sent via email to cldrug.services@canadalife.com.

Request for Coverage of Exception Status Drug form

IMPORTANT! Your drug plan may have certain exclusions regardless if showing eligible under the prescription search tool. Please refer to the exclusions section for further details.

Prescription Name or Drug Identification Number

Drug Identification Numbers must be 8 digits. If you have a DIN less then 8 digits, pre-fill with zeros.

Service Members

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myBenefits Card
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Prescription Search
Based on the National Formulary

Getting 100% Coverage
Use more than 1 plan to maximize your coverage!

Virtual Doctors