Making a claim

Effective September 2018, Great-West Life is providing a new online experience through a new Groupnet*. To take advantage of the new GroupNet, visit gwl.greatwestlife.com. If you were registered under the old GroupNet, your information has been transferred and can be accessed through the new GroupNet service.

Through GroupNet you can submit claims, check balances, investigate claim status and history, and setup Direct Deposit of claim payments by completing the eDetails section. Once you’ve set up your account, you will then be notified by e-mail when a claim has been processed and that claim details are available for viewing online.

Watch a short video about how to go green with GroupNet.


 When registering for GroupNet you will need to provide:

• Plan Number: 167551
• ID Number: Your Student ID

Watch a short video about how to submit an online claim.


* If you are a member on more than one policy with Great-West Life, you are currently only able to access one policy through the new Groupnet portal. You can still access multiple policies through the old Groupnet portal, which can be found by clicking here .

With Great-West Life's new GroupNet™ Mobile app, you can now access a variety of plan member services while you're on the go. Use your mobile digital device to quickly and easily:

• Submit claims online with eClaims - part of Great-West's industry-leading GroupNet online services.
• Access personalized coverage information about benefits, claims and more.
• Locate the nearest provider who has access to Provider eClaims, using a built-in GPS mapping tool.

To use GroupNet Mobile, you need to be registered for GroupNet for Plan Members. Registering is easy; just click GroupNet for Plan Members to begin the process.

You'll need your group benefits plan number and your plan member ID number. To use the app to submit claims, you must also be signed up for Direct Deposit of claim payments and eDetails (email or text notification when your claims are adjudicated).

GroupNet Mobile is free on Google Play, BlackBerry App World and the App Store.

Watch a short video about GroupNet Mobile.


When registering for GroupNet you will need to provide:

• Plan Number: 167551
• ID Number: Your Student ID

Pay-direct claims allow for direct billing of eligible costs between your pharmacy and/or dental office and the insurance company. Pharmacy claims are processed immediately so that students are not out of pocket the full expense at the time of purchase. Dental claims are processed based on the individual dental office's billing practices. These claims are accessed with the myBenefits Card.

To submit a manual claim, complete an insurance Health Claim Form, attach the original receipts and documents, and mail to the insurer. Remember to keep a copy of all original documents for your records.

The following information is required on the claim form:

Plan Number: 167551
Division Number: Not Applicable Leave Blank
Plan Name:Ambrose Student Union
Employee Identification Number: Your Student ID
Employee Name: Your Name
Address: Your Current Mailing Address

To submit a manual claim, complete an insurance Dental Claim Form, attach the original receipts and documents, and mail to the insurer. Remember to keep a copy of all original documents for your records.

The following information is required on the claim form:

Plan Number: 167551
Division Number: Not Applicable Leave Blank
Plan Name: Ambrose Student Union
Employee Identification Number: Your Student ID
Employee Name: Your Name
Address: Your Current Mailing Address