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Making A Claim

International Student Emergency Plan Claim Form

To submit a claim form, you will need to download and complete the form, ensure the form is signed and dated before submitting to iA Assist. Please attach the claim form and other documents to support your claim. You must email your documentation to iA Assist at claimsia@iaassist.com.

You must attach a copy of the emergency room report and all hospital records if the treatment was received at a hospital. Remember to keep a copy of all documents emailed for your records.

Download the International Student Emergency Plan Claim Form

Important:

  • All claims must be reported to iA Assist with 30 days of occurrence.
  • Written proof of claim must be submitted to iA Assist within 90 days of occurrence.
  • You are responsible for all fees charged for any supporting documentation.
  • Failure to complete and sign the form in its entirety or submit supporting documentation will delay claim processing.

Direct Billing Networks/Preapproved Clinics – International Students

You are not required to use the clinics listed below, however the following clinics are set up to bill certain (and in some cases all) of your eligible medical expenses directly to iA Assist.

Members will only receive communication if they reach out to assistance for a case or have submitted a claim to our claims team, or in cases where additional information is required, the student member will receive a follow up email directly.

In the event you are issued a medical bill and/or must pay for a clinic visit or have visited another hospital/clinic then before you leave the clinic ask for a copy of all the medical records related to your visit and follow the instructions under Making a Claim.

Should you require immediate medical attention due to an illness, injury, or accident, please contact iA Assist immediately at the following numbers - 1.866.472.8356 or +1 647.288.3065 toll-free from Canada and the USA collect where available, unless you have an emergent medical occurrence, please dial 911.

Calling prior to walking into a clinic will help you to manage the clinic choices and allow the call center to confirm our booking with the specified clinic and provide them with a Verification of Benefits (VOB), allowing for your visit to be direct billed to the insurer. You may also email the iA Assist call center assistance team at: assist@iaassist.com.

Select for PPN Direct Billing Networks Listing