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Making a Claim

Please try searching by your key words for the benefit or information you want to know.




Policy Information

When accessing the Health and/or Dental claim form please use the below information as a guide to complete the required sections of the form:
  • Green Shield Canada ID Number: Your GSC ID number begins with your school's three-letter code, followed by your student ID number, and ends in -00.
    Example: RSU123456789-00
  • Surname: Your Last Name (as on file with Ryerson University)
  • First Name: Your First Name (as on file with Ryerson University)
  • Address, City & Province: Your Current mailing address
  • Email Address: Your current email address
  • Phone Number: Your current phone number
  • Company Name: Ryerson Students' Union
You are required to submit original copies of your claim form, receipts and doctor's referral (if required) when sending in your claim to the insurance carrier. Remember to always keep copies for your records.

Please note: You have 12 months from the date the eligible expense is incurred to submit claims to the insurance company for consideration under your student plan.

Pay-direct claims

Pay-direct claims allow for direct billing of eligible costs between your pharmacy and/or dental office and the insurance company. Pharmacy claims are processed immediately so that students are not out of pocket the full expense at the time of purchase. Dental claims are processed based the individual dental offices billing practices. These claims are accessed with the myBenefits Card.

Visit the myBenefits Card page to access your personalized myBenefits Card.

Eclaims

Online Services provides you with instant access to important benefit plan information. We are making it easier for you to access your benefit eligibility, to determine when you are eligible for your next pair of glasses, as well as giving you information about claims payments. Online Services also helps answer those important questions that you ask most often.

Online Services includes:
  • Claims submission for a number of health services
  • Claims information
  • Direct Deposit
  • Benefit Eligibility
  • Personalized Claim Forms
  • Drug Look Up
  • Find a Health Services Provider
Provided you are a GSC plan member (ID card number ends with -00), all you have to do is register online with your unique GSC ID number and an e-mail address.
  • Your GSC ID number begins with your school's three-letter code, followed by your student ID number, and ends in -00.
    Example: RSU123456789-00
  • Click Here to sign up for Online Services.
Please Note: 
All plan members must get a Registration Key.  A Registration Key is a one-time issued number from GSC which confirms the identity of the individual.  This Registration Key can be obtained 3 ways:
1) by completing the online request form – Here
2) by calling GSC at 1-888-711-1119
3) on an Explanation of Benefits statement from a recent paper claim

Mobile Claim

With Green Shield's On the Go Mobile app, you can now access a variety of plan member services while you're on the go. Use your mobile digital device to quickly and easily:
  • Submit a claim directly from your smartphone or tablet (they'll process them instantly).
  • Access Drugs on the Go, to see if your drug is covered, how much will be covered.
  • Find a health care provider near you and get directions.
To use GSC on the Go, you need to be registered for Online Services. Registering is easy; just click Online Services to begin the process.

To log in to the app, simply use the user ID and password you use to log in to Plan Member Online Services.

GSC On the Go is free on Google Play, the App Store and the Windows Store.

Health Claim Form

To submit a manual claim, complete an insurance Health Claim Form, attach the original receipts and documents, and mail to the insurer. Remember to keep a copy of all original documents for your records.

The following information is required on the claim form:
  • Green Shield Canada ID Number: Your GSC ID number begins with your school's three-letter code, followed by your student ID number, and ends in -00.
    Example: RSU123456789-00
  • Surname: Your Last Name (as on file with Ryerson University)
  • First Name: Your First Name (as on file with Ryerson University)
  • Address, City & Province: Your Current mailing address
  • Email Address: Your current email address
  • Phone Number: Your current phone number
  • Company Name: Ryerson Students' Union
Mailing instructions are found in Section 5 of the Health Claim form.

PLEASE NOTE:
When submitting claims to Green Shield, please ensure to include the original receipt along with the proof of payment (for example, the debit/credit approval receipt). Including all of this paperwork will ensure there is no delay in processing your claim.

Dental Claim Form

To submit a manual claim, complete an insurance Dental Claim Form, attach the original receipts and documents, and mail to the insurer. Remember to keep a copy of all original documents for your records.

The following information is required on the claim form:
  • Green Shield Canada ID Number: Your GSC ID number begins with your school's three-letter code, followed by your student ID number, and ends in -00.
    Example: RSU123456789-00
  • Surname: Your Last Name (as on file with Ryerson University)
  • First Name: Your First Name (as on file with Ryerson University)
  • Address, City & Province: Your Current mailing address
  • Email Address: Your current email address
  • Phone Number: Your current phone number
  • Company Name: Ryerson Students' Union
Mailing instructions are found on the top of the Dental Claim form.


Service Members


Find a Practitioner/Pharmacy