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Virtual Health Care is always available! myvirtualdoctor is your virtual health care service providing eligible students unlimited 24/7 access to licensed health experts, including nurse practitioners and doctors.


Accessing the Service

myvirtualdoctor is powered by TELUS Health and you can access the website using any internet browser or through the mobile app available for Android and iOS devices.

Visit TELUS Health MyCareTM website

Get TELUS Health MyCareTM App

About the Service

Learn more about myvirtualdoctor

myvirtualdoctor provides students and their dependents access to virtual health care. Members are guaranteed to be able to speak with a medical professional to address their needs and be provided the appropriate care. myvirtualdoctor offers unlimited access 24/7 anywhere in Canada and features:

  • Access to health care professionals in 30 different languages
  • Fast access to medical professionals via chat, video, or phone
  • Consultations for eligible dependents at no additional cost.

myvirtualdoctor can support members with various needs and offers the following functions:

  • Diagnosis, Labs, Imaging, & Referrals
  • Prescription delivery service
  • Specialist appointments
  • Safe and secure transfer of medical records to primary care physician
Virtual Doctor Consultations

Eligibility Criteria

Know if you are an eligible student for myvirtualdoctor
Group of Students

Eligible students will be automatically enrolled and assessed the applicable fee to their student account. Students can choose to opt-out of this service within the applicable deadline and will be refunded or credited the fee to their student account. More information on opting out can be found below and on the myvirtualdoctor opt-out form page.

You will be automatically enrolled in myvirtualdoctor and assessed the applicable fee if you meet all the following criteria:

  • You are assessed a Student Association Fee
  • You are in an applicable program
  • You are enrolled as having full-time status
  • You are residing in Canada
  • You are under the age of 70

Eligible students who have not opted out of myvirtualdoctor will receive an email with information on how to download the Telus Health app and register your account. The app is available on both Android and iOS devices and is accessible using any web browser.

If you are unsure if you are eligible for myvirtualdoctor, please contact the CSA Student Benefits Plan Office at prior to any applicable deadline.

Opt-out of myvirtualdoctor

Want to Opt-Out of myvirtualdoctor

Students can opt-out of myvirtualdoctor based on their personal choice by submitting an online application by the applicable term deadline. NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable term deadline.

Once you opt-out you will not be able to re-enroll in the program until your enrollment anniversary. To keep the waiver active, you must submit an opt-out application each year or when you see the fee included in your tuition.

Please contact the CSA Benefits Plan Office at if you have any questions.


The Extended Health and Dental Plan for eligible students

The student health and dental plan provides protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees. The Student Plan covers prescription drugs, vision, dental care, paramedical practitioners, ambulance, and medical equipment & supplies, among others.

If you are unsure about whether you are eligible for the Student Health and Dental plan, please contact your Benefit Plan Office at prior to any applicable deadlines.

Visit the website to know the eligibility criteria, plan details, how to get your Benefits Card, deadline to submit online forms, and more.

Student Health and Dental Plan

Student Organization

Provide students essential programs and services
Concordia Students' Association

Concordia Students' Association - CSA is about students helping students. The Association advocates for student rights and issues at the institutional, provincial, and federal levels. The Association organizes various events and activities to enrich the student experience. the Association provides insurance for Prescription Drugs, Dental, Vision, and much more to make sure Concordia University students have affordable health & dental coverage and get the support they need to have equal chances at success. To find out more about your Student Association check out the website.


Have questions about myvirtualdoctor? We are here for you!

The CSA Benefits Plan Office is available to assist you with myvirtualdoctor. Please feel free to contact the Benefits Plan Office on any matter in which you require personal attention.

Visit Us

Benefits Plan Office does have temporary and seasonal presence on campus through the school year.


Address: Concordia Students' Association
7128 Ada Blvd
Edmonton AB T5B 4E4

Monday to Friday
Fom 6:00am to 5:00pm MST
Phone: 1-877-746-5566
Extension 7249

Live Chat