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Doctors

Accessing the Service

myvirtualdoctor is your virtual health care service providing students unlimited 24/7 access to licensed health experts, including doctors and nurse practitioners, who can provide students and their families diagnosis and treatment plans, and direct them to the correct specialists and facilities.

myvirtualdoctor is powered by TELUS Health and you can access the website using any internet browser or through the mobile app available for Android and iOS devices.

To register you need to provide the group number 166175.

Click to register your account

Get TELUS Health Virtual Care App

About the Service

Learn more about myvirtualdoctor

myvirtualdoctor provides students and their dependents access to virtual health care. Members are guaranteed to be able to speak with a medical professional to address their needs and be provided the appropriate care. myvirtualdoctor offers unlimited 24/7 access anywhere in Canada and features:

  • Access to health care professionals in 30 different languages
  • Fast access to medical professionals via chat, video, or phone
  • Consultations for family members at no additional cost

myvirtualdoctor can support members with various needs and offers the following functions:

  • Diagnosis, Labs, Imaging, & Referrals
  • Prescription delivery service
  • Specialist appointments
  • Safe and secure transfer of medical records to primary care physician
myvirtualdoctor

Eligibility Criteria

Know if you are an eligible student for myvirtualdoctor
Group of Students

Eligible students will be automatically enrolled and assessed the applicable fee to their student account. Students can choose to opt-out of this service within the applicable deadline and will be refunded or credited the fee to their student account. More information on opting out can be found below and on the myvirtualdoctor opt-out form page.

You will be automatically enrolled in myvirtualdoctor and assessed the applicable fee if you meet all the following criteria:

  • You are assessed a Student Association Fee
  • You are in an applicable program
  • You are enrolled as having full-time status
  • You are residing in Canada
  • You are under the age of 70

Eligible students who have not opted out of myvirtualdoctor will receive an email with information on how to download the Telus Health app and register your account. The app is available on both Android and iOS devices and is accessible using any web browser.

If you are unsure if you are eligible for myvirtualdoctor, please contact the CSA Student Benefits Plan Office at concordiaplan@mystudentplan.ca prior to any applicable deadline.

Opt-out of myvirtualdoctor

Want to Opt-Out of myvirtualdoctor

Students can opt-out of myvirtualdoctor based on their personal choice. Once you opt-out you will not be able to re-enroll in the program until your enrolment anniversary.

Students who lose access to their family doctor or primary care provider during the benefit year can re-enroll by providing proof of their loss of provider. Please contact the Benefits Plan Office for more information.

The myvirtualdoctor opt-out is an annual opt-out. You will be re-enrolled next year on your enrolment anniversary and if you wish to opt-out again you will need to complete this Form prior to the applicable deadline.

Students are given one opportunity at the start of their academic year to opt-out of myVirtual Doctor. Opt-out requests must be submitted online and by the applicable deadlines.

NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.

Approval of the Student's opt-out will result in the myvirtualdoctor fee being credited/or refunded according to the school's policy.

If you are unsure if you are eligible for myvirtualdoctor, please contact the Benefits Plan Office prior to the applicable deadline.

Please read and agree to the Terms & Conditions prior to submitting your online opt-out.

myStudentPlan

The Extended Health and Dental Plan for eligible students

The student health and dental plan provides protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees. The Student Plan covers prescription drugs, vision, dental care, paramedical practitioners, ambulance, and medical equipment & supplies, among others.

If you are unsure about whether you are eligible for the Student Health and Dental plan, please contact your Benefit Plan Office at concordiaplan@mystudentplan.ca prior to any applicable deadlines.

Visit the website to know the eligibility criteria, plan details, how to get your Benefits Card, deadline to submit online forms, and more.

myStudentPlan myStudentPlan

Student Organization

Provide students essential programs and services
Concordia Students' Association

Concordia Students' Association - CSA is about students helping students. The CSA advocates for student rights and issues at the institutional, provincial, and federal levels. The CSA organizes various events and activities to enrich the student experience. The CSA provides insurance for Prescription Drugs, Dental, Vision, and much more to make sure Concordia University students have affordable health & dental coverage and get the support they need to have equal chances at success. To find out more about your Student Association check out the website.

Support

Have questions about myvirtualdoctor? We are here for you!

The Benefits Plan Office is available to assist you with myvirtualdoctor. Please feel free to contact the Benefits Plan Office on any matter in which you require personal attention.

Benefits Plan Office does have temporary and seasonal presence on campus through the school year.

Questions
Gallivan: Student Health and Wellness

Concordia Students' Association
7128 Ada Blvd,
Edmonton, AB T5B 4E4
Phone: 780-491-6243
Email:concordiaplan@mystudentplan.ca

General Inquiries Line
Monday-Friday, 8am-6pm EST
1-877-746-5566 ext. 7249

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