24/7 Virtual Health Care Access myvirtualdoctor is your go-to online healthcare companion! Offer unlimited access to healthcare professionals.

 

As of September 1st, 2024, myvirtualdoctor will be powered by Dialogue Health. For current students enrolled in myvirtualdoctor for the 2023-24 academic year, you will continue to have access to this service through your Telus Health account until August 31st, 2024. If you require access to your consultation history and documents with Telus Health after August 31st, please email help@vc.telushealth.com to request these files be sent to you.

Download the Dialogue Health app on September 1st to create your new account!

Dialogue Homepage on a phone

Accessible Health Care Anywhere!

myvirtualdoctor provides eligible students and their dependents 24/7 access to virtual health care through their smart phone, tablet or computer- anywhere in Canada!

Powered by Dialogue Health, students can consult with a medical professional to address their primary health care needs including:

  • Contraception and sexual health
  • Skin rashes and infections, minor cuts and bites
  • Upper respiratory tract infections
  • Travel health

Telemedicine platforms in Canada are not able to prescribe controlled substances including stimulants like ADHD medications, narcotics, opioids, benzodiazepines, cannabinoids, or barbiturates. If it is determined by a clinician that you require a medication not available through myvirtualdoctor, you will be assisted to find local healthcare services to receive the care you need.

Eligibility Criteria

myvirtualdoctor is a service provided under the Student Health Plan - mystudentplan. If you are eligible for mystudentplan coverage, you will have access to the Virtual Helath Care - myvirtualdoctor.

All domestic, indigenous, government-sponsored and international students who meet the following criteria are automatically enrolled in the Health and Dental Plan - mystudentplan and do not need to apply for coverage.

Students who are members of the KSA - Kwantlen Student Association and meet the following eligibility criteria are automatically assessed the Student Health Plan Fee on their tuition.

You are eligible if:

You are admitted to at least one University credit-level course at Kwantlen Polytechnic University; and

You reside in Canada and study in person or online; and

You are under the age of 70.

Enrollment Confirmation

Review your student account statement and search for the Health Plan Fee to confirm you are covered by the Student Health Plan - mystudentplan and have access to myvirtualdoctor service.

Still unsure if you are eligible and enrolled? Contact the Benefits Plan Office at kwantlenplan@mystudentplan.ca before any applicable deadlines.

Students Opted Out

Eligible students who opted out of the Health Plan do not qualify for myvirtualdoctor service.

Not feeling well? Start a consult!

myvirtualdoctor can assist with:

Common colds - like stuffy noses and coughs

Fevers and chills

Headaches or migraines

Allergies - sneezing and itching

Skin issues - rashes, hives, or scrapes

Eye and ear problems - like pink eye or sinus trouble

Sexual health - contraception or infections

Prescription renewals

Download the App

Don't wait until you're feeling unwell! Download the Dialogue Health app and set up your account within minutes.

How to Register

Registering is easy and simple! Follow these straightforward steps to access services thoughtfully designed with you in mind.

Dialogue Registration - Open Dialogue screenshot

Open Dialogue

To create your account, open Dialogue on your Internet browser or the app and click the Create your Account button.

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Enter your Email

To start the registration process, please provide a valid email address. You may use either your personal or school email.

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Create a Password

Please follow the password guidelines. Once all the criteria are met and indicated by green checkmarks, you may proceed with the registration.

Dialogue Registration - Email vefication screenshot

Email Verification

Dialogue will send a verification email to ensure that the entered email address is accessible to you.

Dialogue Registration - Verify your email screenshot

Verify your Email

Open your email inbox and search for a message from support@dialogue.co. To proceed, click on the Verify Email button within the email.

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Agree to the Consent

Read and provide your consent. Your privacy is our top priority.

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Complete the Profile

Fill out the online form with your personal details to proceed with the registration. Your first name, last name, and date of birth must match what your school has on file.

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Check the Important Notes

Review the notes and mark each as read to finish the registration process.

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Dialogue Log In

Welcome! You have successfully completed the registration. Now, you can explore the services offered by Dialogue.

How to create your account

Watch the video with the steps to create your account. You can access myvirtualdoctor - Virtual Health Care through the Dialogue platform by creating an account on our website or app.

Contact Us

Need some help? Our team is ready to assit you in all your inquieres.

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Your on-site Student Service Coordinator is available to assist you in:

  • Confirm your eligibility
  • Opting out
  • Questions about coverage period

Email us your inquiries about myvirtualdoctor at kwantlenplan@mystudentplan.ca or call us at 778-249-8101, Please include your student ID number when reaching out.

The Dialogue support team is ready to assist you in:

  • Issues with creating your account
  • Technical issues
  • manage your Dialogue account
  • Understanding app functions and Dialogue's services

Email Dialogue your inquiries about myvirtualdoctor platform at support@dialogue.co or use the In-App live chat to get immediate support.

Other Services

Discover more services provided by the KSA - Kwantlen Student Association. Please ensure you verify your eligibility and enrollment status prior to accessing these services.

mystudentplan logo

mystudentplan

Provides supplementary health, dental additional insurance not covered by Provincial Health Care or Medical Travel Insurance.

mywellnessplan logo

mywellnessplan

Provides access to Mental Health Assessment, Video Counselling, Financial Education, and other mental health resources.

mylegalplan logo

mylegalplan

Provides access to a legal hotline, legal documents and lawyers to pursue civil legal issues.

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KSA - Kwantlen Student Association

Your Student Benefits Plan is just one of the essential services your student association offers to ensure students have affordable health and dental benefits and the support they need for equal opportunities to succeed.