Online and Mobile Claims
If you have receipts for eligible expenses, there are a couple of options to get reimbursed. The online claims process is the quickest and easiest way to get your money back for the portion that is covered by the plan. To know the portion covered by the plan, please visit Plan Details.
Online Claims
The online claims process is the quickest and easiest way to get reimbursed. Canada Life provides an online experience through GroupNet. GroupNet is an online tool that provides you access to your group benefits plan. It is important to register on Canada Life once your plan is active. For new students, there are up to 60 days from the start date of your term for the enrollment process to be completed.
To register visit https://my.canadalife.com
Through GroupNet you can submit claims, check balances, investigate claim status and history, and setup Direct Deposit of claim payments by completing the Banking section under your Profile. Once this has been completed you will be able to submit online claims and you will be notified by e-mail when your claim has been processed.
For direct billing at services such as vision care and paramedical services, update your complete address under the personal info tab under your profile.
When registering for GroupNet you will need to provide:
- Plan Number: 179543
- Member Number: Southeast College Student ID
Please note: You have 6 months from the date the eligible expense is incurred to submit online claims to Canada Life for consideration under your student plan.
Mobile Claims
If you prefer access to your benefits plan through your mobile, you can download and install the app on your android or apple device.
How to submit online claims?
Watch a short video about submitting claims.
Manual Claim Forms
To submit a paper claim form, you need to download and complete the form. Then, attach the paper claim form, the original receipts, and other documents to support your claim. You must mail the package to Canada Life. Remember to keep a copy of all documents mailed for your records.
- Health Claim Form: If your claim is related to Health services included in the plan such as prescription drugs, ambulance services, paramedical, medical equipment, or vision expenses, please download and complete the Health Claim Form
- Dental Claim Form: If your claim is related to Dental services included in the plan, please download and complete the Dental Claim Form
The following information is required on the claim form:
- Plan Number: 179543
- Division Number: Not Applicable Leave Blank
- Plan Name: Southeast College
Please mail your manual claim to Canada Life at the following address:
Winnipeg Benefits Payments
PO Box 3050 Station Main
Winnipeg, MB. R3C 0E6
Please note: You have 15 months from the date the eligible expense is incurred to submit manual claims to Canada Life for consideration under your student plan.
Pay-Direct Claims
Pay direct allows service providers to directly bill Canada Life for eligible expenses. Direct billing is dependent on each service provider’s billing practices.
For direct billing at vision care and paramedical providers, you must register with Canada Life (GroupNet) and update your address in the personal info section on your profile.
To access direct billing, students must show their Plan Card at the providers’ office and just pay the portion that is not covered by the plan. If you do not have your Plan Card, you must generate the card online
Pre-Authorization
A pre-authorization is when a form is submitted to Canada Life for a health care service, treatment plan, prescription drug, or medical equipment to pre-determine whether or not it is covered by the plan. Canada Life requires pre-authorization for certain services before you receive them, except in an emergency. When submitting a pre-authorization form, you will receive approval along with the amount that will be covered or an explanation of why it may have been denied.
To submit a pre-authorization form, you need to download the form according to the services that you need for approval and submit the completed form to Canada Life. The following are the forms:
- Drug Exception Request Form: Download and complete the Drug Exception Request Form to request coverage of a drug that is not automatically covered under the drug plan. Before downloading and completing this form, please use our Prescription Drug Search Tool to find out if your medication is covered by the plan. This form must be completed by your physician. Email completed form to cldrug.services@canadalife.com
- Drug Prior Authorization Form: Some prescription drug claims may be covered for specific conditions or circumstances only, and/or in pre-defined amounts and need to be approved before you can apply for reimbursement. Use the form to request coverage of a drug that is covered by the plan but has a note advising you that prior authorization is required after using the Prescription Drug Search Tool. Each prescription drug has a form, please download it from Canada Life Drug Prior Authorizations Forms. This form must be completed by your physician.
- Health Claim Form: Download and complete the Health Claim Form to request coverage of medical equipment, appliances and services covered by the plan. This form must be completed by the student and a physician's referral is required.
- Dental Prior Authorization: Please ask your dental office to submit a pre-authorization to Canada Life prior to treatment of specialist services and any treatment plan exceeding $500.
Once you have all sections of the form completed and signed, you can submit it online to Canada Life https://my.canadalife.com under the Make a Claim and other claims section. You will be notified by email, and you will see the result on the GroupNet website.
If you prefer a manual claim, please mail your form to Canada Life at the following address. You will be notified by mail.
Winnipeg Benefits Payments
PO Box 3050 Station Main
Winnipeg, MB. R3C 0E6