The U | StFXSU - myvirtualdoctor

Virtual Health Care is always available! myvirtualdoctor is your virtual health care service providing eligible students unlimited 24/7 access to licensed health experts, including nurse practitioners and doctors.

Accessing the Service

myvirtualdoctor is powered by TELUS Health and you can access the website using any internet browser or through the mobile app available for Android and iOS devices.

Eligible students will receive a welcome email with an unique activation link from help@vc.telushealth.com in their school email. If you do not find the email in your inbox folder, please check your junk or spam folder. If you still can’t find the email, please contact TELUS Health directly at help@vc.telushealth.com.

How to activate your account!

Get TELUS Health MyCare^TM App

About the Service

Learn more about myvirtualdoctor

myvirtualdoctor provides students and their dependents access to virtual health care. Members are guaranteed to be able to speak with a medical professional to address their needs and be provided with the appropriate care. myvirtualdoctor offers unlimited access 24/7 anywhere in Canada and features:

Access to health care professionals in 30 different languages.
Fast access to medical professionals via chat, video, or phone.
Consultations for eligible dependents at no additional cost.

myvirtualdoctor can support members with various needs and offers the following functions:

Diagnosis, Labs, Imaging, & Referrals.
Prescription delivery service.
Specialist appointments.
Safe and secure transfer of medical records to primary care physician.

Eligibility Criteria

Know if you are an eligible student for myvirtualdoctor

Eligible students will be automatically enrolled and assessed the applicable fee to their student account.

Students can choose to opt out of this service within the applicable deadline and will be credited the fee to their student account.

You will be automatically enrolled in myvirtualdoctor and assessed the applicable fee if you meet all the following criteria:

You are registered in an eligible program at St. Francis Xavier University; and
You are covered under a Provincial Health Care Plan or equivalent; and
You must be residing in Canada, studying in person or online.

Students also have the flexibility to be able to use the app even if they have a family doctor and records can be automatically shared with other health care professionals.

Eligible students who have not opted out of myvirtualdoctor will receive an email with information on how to activate your TELUS Health Virtual Care account. The TELUS Health Virtual Care app is available on both Android and iOS devices and is accessible using any web browser.

If you are unsure if you are eligible for myvirtualdoctor, please contact the STFXSU Benefits Plan Office at stfxplan@mystudentplan.ca prior to any applicable deadline.

Opt-out of myvirtualdoctor

Want to Opt-Out of myvirtualdoctor

Students can opt-out of myvirtualdoctor based on their personal choice by submitting an online application. The deadline to opt-out in the fall term is September 30^th and in the winter term is January 30^th. NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.

Once you opt-out you will not be able to re-enroll in the program until your enrollment anniversary. To keep the waiver active, you must submit an opt-out application each school year.

Please contact the STFXSU Benefits Plan Office at stfxplan@mystudentplan.ca if you have any questions.

Opt-Out Details

myStudentPlan

The Extended Health and Dental Plan for eligible students

The student health and dental plan provides protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees. The Student Plan covers prescription drugs, vision, dental care, paramedical practitioners, ambulance, and medical equipment & supplies, among others.

If you are unsure about whether you are eligible for the Student Health and Dental plan, please contact the STFXSU Benefits Plan Office at stfxplan@mystudentplan.ca prior to any applicable deadlines.

Visit the website to find our more about the eligibility criteria, plan details, how to get your Plan Card, deadline to submit online forms, and more.

mystudentplan website

Student Organization

Provide students with essential programs and services

St. Francis Xavier University Students' Union is about students helping students. Your health & dental benefits plan is only one of the essential programs and services that St. Francis Xavier University Students' Union has available to make sure St. Francis Xavier University students have affordable health & dental coverage and get the support they need to have equal chances at success. To find out more about your Students' Union check out the website.

St Francis Xavier Students’ Union - StFX the U website

Support

Have questions about myvirtualdoctor? We are here for you!

The STFXSU Benefits Plan Office is available to assist you with myvirtualdoctor. Please feel free to contact us on any matter in which you require personal attention.