Online and Mobile Claims
If you have receipts for eligible expenses, there are a couple of options to get reimbursed. The online claims process is the quickest and easiest way to get your money back for the portion that is covered by the plan. To know the portion covered by the plan, please visit Plan Details.
Online Claims
The online claims process is the quickest and easiest way to get reimbursed. Green Shield Canada provides an online experience through GSC everywhere. GSC everywhere is an online tool that provides you access to your group benefits plan. It is important to register on GSC everywhere once your plan is active. For new students, there are up to 45 days from the start date of your term for the enrollment process to be completed.
Through GSC everywhere you can submit claims, check balances, investigate claim status and history, and set up Direct Deposit of claim payments by completing the Banking information. Once this has been completed you will be able to submit online claims and you will not beified by e-mail when your claim has been processed.
Registering with GSC everywhere:
- Step 1: Open your Internet browser and go to gsceverywhere.ca/register
- Step 2: Register Your Account
- Enter your school code with your student ID number. Begins with your school's three-letter code RSU, followed by your student ID number, and ends in -00. Example, RSU123456789-00
- Enter your date of birth, and click next
- Step 3: Two- Factor Authentication, Check "Yes, send me an authentication code by email" if you wish to receive a verification code every time you sign on or select "Skip for now" to bypass
- Step 4: Username, Password and email
- Step 5: Direct Deposit. Get paid faster by signing up for direct deposit
- Step 6: Security Questions and Terms and Conditions
Please note: You have 12 months from the date the eligible expense is incurred to submit online claims to Green Shield Canada for consideration under your student plan.
Mobile Claims
If you prefer access to your benefits plan through your mobile, you can download and install the app on your android or apple device.
Don't forget to register To access the app, you need to be registered for GSC everywhere.
How to submit online claims?
Watch a short video about submitting claims.
Manual Claim Forms
To submit a paper claim form, you need to download and complete the form. Then, attach the paper claim form, the original receipts, and other documents to support your claim. You must mail the package to Green Shield Canada. Remember to keep a copy of all documents mailed for your records.
- Health Claim Form: If your claim is related to Health services included in the plan such as prescription drugs, ambulance services, paramedical, medical equipment, or vision expenses, please download and complete the Health Claim Form
- Dental Claim Form: If your claim is related to Dental services included in the plan, please download, and complete the Dental Claim Form
The following information is required on the claim form:
- Green Shield Canada ID Number: Your GSC ID number begins with your school's three-letter code, followed by your student ID number, and ends in -00.
Example: RSU123456789-00
- Surname: Your Last Name (As on the file with Toronto Metropolitan University)
- First Name: Your First Name (As on the file with Toronto Metropolitan University)
- Address, City & Province: Your Current mailing address
- Email Address: Your current email address
- Phone Number: Your current phone number
- Company Name: Ryerson Students' Union
Please mail your manual claim to Green Shield Canada. Mailing instructions are found in Section 5 of the Health Claim form and on the top of the Dental Claim form.
Please note: You have 12 months from the date the eligible expense is incurred to submit manual claims to Green Shield Canada for consideration under your student plan.
Pay-Direct Claims
Pay direct allows service providers to directly bill Green Shield Canada for eligible expenses. Direct billing is dependent on each service provider’s billing practices.
To access direct billing, students must show their Plan Card at the provider's office and just pay the portion that is not covered by the plan. If you do not have your Plan Card, you must generate your Plan Card
Pre-Authorization
A pre-authorization is when a form is submitted to Green Shield Canada for a health care service, treatment plan, prescription drug, or medical equipment to pre-determine whether or not it is covered by the plan. Green Shield Canada requires pre-authorization for certain services before you receive them, except in an emergency. When submitting a pre-authorization form, you will receive approval along with the amount that will be covered or an explanation of why it may have been denied.
To submit a pre-authorization form, you need to download the form according to the services that you need for approval and submit the completed form to Green Shield Canada. The following are the forms:
- Drug Exception Request Form: Download and complete the Drug Exception Request Form to request coverage of a drug that is not automatically covered under the drug plan. Before downloading and completing this form, please use our Prescription Drug Search Tool to find out if your medication is covered by the plan. This form must be completed by your physician. Email completed form to cldrug.services@canadalife.com
- Drug Prior Authorization Form: Some prescription drug claims may be covered for specific conditions or circumstances only, and/or in pre-defined amounts and need to be approved before you can apply for reimbursement. Use the form to request coverage of a drug that is covered by the plan but has a note advising you that prior authorization is required after using the Prescription Drug Search Tool. Each prescription drug has a form, please download it from Green Shield Canada Drug Prior Authorizations Forms. This form must be completed by your physician.
- Health Claim Form: Download and complete the Health Claim Form to request coverage of medical equipment, appliances, and services covered by the plan. This form must be completed by the student and a physician's referral is required.
- Dental Prior Authorization: Please ask your dental office to submit a pre-authorization to Green Shield Canada prior to treatment of specialist services and any treatment plan exceeding $500.
Once you have all sections of the form completed and signed, you can submit it online to Green Shield Canada at https://my.canadalife.com under the Make a Claim and other claims section. You will not beified by email, and you will see the result on the GroupNet website.
If you prefer a manual claim, please mail your form to Green Shield Canada. Mailing instructions are found in Section 5 of the Health Claim form.