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On Campus Care

 Your Benefits Plan Office, Student Benefits Coordinator is fully acquainted with the details of health and dental benefits and has  been selected based on their understanding of the unique needs of students along with their personal service skills. The  following is a partial list of services that are available from the NBCC Student Benefits Plan Office:

 • pick up your myBenefits Card
 • pick up forms
 • purchase coverage for your spouse and/or dependent(s)
 • plan inquiries

 Please feel free to contact the Student Benefits Coordinator on any matter in which you require personal attention.

 NBCC Student Benefits Plan Office
Student Union - A1102
 1234 Mountain Road
 Moncton NB E1C 8H9
Phone: 506.858.7873
Toll Free: 1.855.867.6821
Fax: 506.856.3288

Insurance Carrier

Claims Mailing Address:
The Canada Life Assurance Company
London Benefit Payments
255 Dufferin Avenue
London ON N6A 4K1

Customer Service:
For claims status and benefit inquiries: 1-800-957-9777
You will require your plan number (166412) and Student ID when calling.

General Online Inquiries:
GroupNet Plan Member Services:


Why a health and dental plan?
Costs for dental and health services are at an all-time high and show no sign of reprieve. Students on fixed incomes are especially susceptible to these increases, and the last thing they want to spend these fixed monies on is an unforeseen accident, dental or medical procedure. Putting even routine procedures off can have monumental effects for students, as missing classes or study time can have disastrous consequences. Considering these points, the New Brunswick Community College Student Union has worked to design and implement a reasonably priced health and dental insurance plan. This plan can aid students in maintaining a quality of health, which can ensure that avoidable medical emergencies do not endanger the pursuit of their studies.

Why is the plan mandatory?
With a mandatory plan, the insurance risk is spread over a larger number of students. This lowers the cost per student, making the fee in a range that is affordable to students. An individual health and dental plan can cost as much as five times the current student fee.

Is this plan the same as provincial health care?
No. The proposed plan is an extended health and dental plan, which supplements existing provincial health care. It DOES NOT replace provincial health care. Student benefits are payable after any provincial health care benefits have been exhausted. This plan does not cover user fees.

Who do I contact for claims related issues?
Students must contact Canada Life (Insurance Carrier button ) customer service directly to inquire about payment status and claims history details. Your NBCC Student Benefits Plan Office does not have access to your claims details.

Who do I contact for eligibility and enrolment inquiries?
Students must contact the NBCC Benefits Plan Office (On Campus Care button ) directly to inquire about eligibility and/or enrollment status.

How do I pay the plan fees?
The fees for the health and dental plans will be assessed automatically by the institution at registration if you meet the eligibility criteria previously listed..

The health & dental plan is administered exclusively by the SU and any involvement by the New Brunswick Community College, either actual or implied, is limited only to the collection of the student fee on behalf of the SU. NBCC assumes no liability for the administration of the plan whatsoever including, but not limited to, the placement and/or extent of coverage and the processing and/ or adjustment of claims.

What if I already have coverage?
Coordination of Benefits: Benefits under the two plans can be coordinated to increase student coverage up to a total of 100% of the actual expense(s) incurred. For example, following payment under this plan, students can submit outstanding balances to the other plan for consideration.

Opting Out of the Student Benefits: Eligible students with comparable health and-or dental coverage may apply to opt-out of the benefits. Each student is given an opportunity to opt-out of the benefits under the health and/or dental plan(s) each year. Students only have to opt out once! Once a student's ?opt-out form has been accepted, the ?opt-out will remain in force as long as they are an eligible student. Approval of opt-out forms will result in the plan fee being refunded.

What if I miss the Opt-Out deadline? 
You will not be able to opt-out of coverage at any other point during the school year. For example, if your program starts in September, you must opt-out prior to the end of the Fall deadline. The same rule applies for opting in (unless you lose your comparable coverage, see below for loss of coverage information). NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.

What if missed the family add-on deadline?
You could find coverage for your family through our personal insurance solutions. Click here to learn more.

Can I add my family to the plan?
Each year, students will be given one opportunity to purchase family coverage for their spouse and-or dependent(s) by completing an application form and paying the family coverage fee. A student's family can only be covered while they are a student on the plan.

What if I or my family loses our comparable coverage?
If comparable coverage used to ?opt-out of the student plan(s) terminates, or coverage provided to cover your family terminates you have 30 days from loss of coverage to notify the NBCC Student Benefits Plan Office in order to be covered under the health and/or dental plan(s). Confirmation of loss of coverage is also required on re-application for coverage. It is your responsibility to apply for benefits and provide payment of the family coverage fee prior to the 30-day deadline.

I am an International Student. Does this plan apply to me?
Yes, the plan is mandatory for all full time students. Visit the following web link for more information:

What if I’m not included in the student plan and need insurance?
There are personal insurance solutions available. Click here to learn more.


All documents available require the use of Adobe Acrobat Reader version 8 or later, which you can download here for free:


DIY & Video

Welcome to your group plan

Watch a short welcome video about your benefits.

Sign Up for GroupNet

When registering for GroupNet you will need to provide:
  • Plan Number: 166412
  • ID Number: Your Student ID
Watch a short video about how to register for GroupNet.

Learn about what Groupnet can do

Watch a short video about the various things Groupnet can do.

How to Submit a Claim and Review Benefits and Claim History

Watch a short video about reviewing your benefits and claims history.

Personal Health Risk Assessment(PHRA)

The Personal Health Risk Assessment can be used to create a health profile, build an action plan to support your health and wellness needs and track progress.

Watch a short video about Personal Health Risk Assessment(PHRA).

What Your Plan Covers

Watch a short video about how to figure out what your plan covers.

Health & Dental Plan Orientation

Watch a video about eligibility, enrolment options, and information regarding the students' health & dental insurance, and wellness solutions.

Opt out Tutorial

Watch a video about how to opt out of the health and dental plan.

Opt in Tutorial

Watch a video about how to enroll in the health and dental plan.

Family add-on Tutorial

Watch a video about how to enroll your family in the health and dental plan.

If you are an eligible and enrolled student you can access your prescription drugs with the myBenefits Card. This means that for eligible medications, you will only have to pay the co-pay portion of your prescription drug claim at the time of service. No need to pay upfront and wait for reimbursement. 
The myBenefits Card also works at chiropractic, physiotherapy, vision care, and dental service providers but is dependent on each service provider's individual business billing practices.

For quick and easy access, choose the email option, to utilize your card from your mobile device.

Downloading the myBenefits Card does not confirm eligibility or benefits coverage. Please contact the NBCC Student Benefits Plan Office to confirm eligibility.

Card Generator

Full Name:
Student Number:
Enter the Drug Identification Number (DIN) or Drug Name of the prescription medication you are looking to confirm.

Should the prescription drug you are searching for not be covered by the plan, you may be eligible to complete a Drug Exception Request.

In the event that the drugs available on the Formulary are not effective in treating the condition, an exception process is in place. To be eligible for an exception, you must have tried one alternative drug that is eligible on the Formulary. An exception drug request form is available below or from your Benefits Plan Office and must be completed by your physician. Completed forms may be returned to your Benefits Plan Office, can be faxed directly to the insurance company, or sent via email to

Request for Coverage of Exception Status Drug form

IMPORTANT! Your drug plan may have certain exclusions regardless if showing eligible under the prescription search tool. Please refer to the exclusions section of the plan details page for further details.

  Some prescription drug claims may be covered for specific conditions or circumstances only, and/or in pre-defined amounts and need to be approved before you can apply for reimbursement.  The carrier would then require additional forms to be completed.
If the drug within the Prescription Drug Tool has a note advising you that prior authorization is required, please click on this link and download the applicable form:

1) Find the form you need on this page.
2) Print the form and complete the plan member sections. You can also download it and fill it out in Adobe Reader (not your browser).
3) Ask your attending physician to complete their sections.
4) Send the completed form to Canada Life by mail, fax or email. Each form will include addresses and instructions.

Drug Identification Numbers must be 8 digits. If you have a DIN less then 8 digits, pre-fill with zeros.

Service Members

Find a Practitioner/Pharmacy