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Virtual Health Care is always available! myvirtualdoctor is your virtual health care service providing eligible students unlimited 24/7 access to licensed health experts, including nurse practitioners and doctors.


Accessing the Service

myvirtualdoctor is powered by TELUS Health and you can access the website using any internet browser or through the mobile app available for Android and iOS devices.

Get TELUS Health MyCareTM App

About the Service

Learn more about myvirtualdoctor

myvirtualdoctor provides students and their dependents access to virtual health care. Members are guaranteed to be able to speak with a medical professional to address their needs and be provided the appropriate care. myvirtualdoctor offers unlimited access 24/7 anywhere in Canada and features:

  • Access to health care professionals in 30 different languages
  • Fast access to medical professionals via chat, video, or phone
  • Consultations for eligible dependents at no additional cost.

myvirtualdoctor can support members with various needs and offers the following functions:

  • Diagnosis, Labs, Imaging, & Referrals
  • Prescription delivery service
  • Specialist appointments
  • Safe and secure transfer of medical records to primary care physician

The Telus Health care team does not prescribe controlled substances including stimulants like ADHD medications, narcotics, opioids, benzodiazepines, cannabinoids, or barbiturates. If it is determined by a clinician that you require a medication not prescribed on the platform, you will be assisted to find local healthcare services to receive the care you need.

Virtual Doctor Consultations

Eligibility Criteria

Know if you are an eligible student for myvirtualdoctor
Group of Students

Eligible students will be automatically enrolled and assessed the applicable fee to their student account. Students can choose to opt-out of this service within the applicable deadline and will be refunded or credited the fee to their student account. More information on opting out can be found below and on the myvirtualdoctor opt-out form page.

You will be automatically enrolled in myvirtualdoctor and assessed the applicable fee if you meet all the following criteria:

  • You are full-time and part-time students studying within Canada. This includes both domestic and international students
  • You are enrolled in most academic programs of 15 weeks or longer, including ALP, ALP-Academic Upgrading, EAP and Achieve.

Eligible students who have not opted out of myvirtualdoctor will receive an email with information on how to download the Telus Health app and register your account. The app is available on both Android and iOS devices and is accessible using any web browser.

If you are unsure if you are eligible for myvirtualdoctor, please contact the CSA Student Benefits Plan Office at prior to any applicable deadline.

Opt-out of myvirtualdoctor

Want to Opt-Out of myvirtualdoctor

Students can opt-out of myvirtualdoctor based on their personal choice by submitting an online application. Students starting in September must submit online forms by October 5th, 2023. Students starting in January must submit the online forms by February 5th, 2024. All other students starting outside September or January have 30 days from their program start date to submit online forms. NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.

Once you opt-out you will not be able to re-enroll in the program until your enrollment anniversary. To keep the waiver active, you must submit an opt-out application each year or when you see the fee included in your tuition.

Please contact the NSCC Benefits Plan Office at if you have any questions.


The Extended Health and Dental Plan for eligible students

The student health and dental plan provides protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees. The Student Plan covers prescription drugs, vision, dental care, paramedical practitioners, ambulance, and medical equipment & supplies, among others.

If you are unsure about whether you are eligible for the Student Health and Dental plan, please contact your Benefit Plan Office at prior to any applicable deadlines.

Visit the website to know the eligibility criteria, plan details, how to get your Plan Card, deadline to submit online forms, and more.

Student Health and Dental Plan


Have questions about myvirtualdoctor? We are here for you!

The Benefits Plan Office is available to assist you with myvirtualdoctor. Please feel free to contact the Benefits Plan Office on any matter in which you require personal attention.

Visit Us

NSCC Benefits Plan Office
Institute of Technology Campus
Room A-282.3, A-Wing, 2nd Floor

Call Us


NSCC Benefits Plan Office

Phone: 902-491-1624
Toll Free: 1-866-491-1624
Address: Institute of Technology Campus
Room A-282.3, A-Wing, 2nd Floor
(across from Student Services)
5685 Leeds Street
Halifax, NS. B3K 2T3

General Inquiries Line

Monday to Friday from 10:00am to 9:00pm AST

Phone: 1-877-746-5566 Ext. 7249