myvirtualdoctor provides students and their dependents access to virtual health care. Members are guaranteed to be able to speak with a medical professional to address their needs and be provided the appropriate care. myvirtualdoctor offers unlimited access 24/7 anywhere in Canada and features:

• Access to health care professionals in 30 different languages
• Fast access to medical professionals via chat, video, or phone
• Consultations for eligible dependents at no additional cost.

myvirtualdoctor can support members with various needs and offers the following functions:

• Diagnosis, Labs, Imaging, & Referrals
• Prescription delivery service
• Specialist appointments
• Safe and secure transfer of medical records to primary care physician

The Telus Health care team does not prescribe controlled substances including stimulants like ADHD medications, narcotics, opioids, benzodiazepines, cannabinoids, or barbiturates. If it is determined by a clinician that you require a medication not prescribed on the platform, you will be assisted to find local healthcare services to receive the care you need.

Eligible students will be automatically enrolled and assessed the applicable fee to their student account. Students can choose to opt-out of this service within the applicable deadline and will be refunded or credited the fee to their student account. More information on opting out can be found below and on the myvirtualdoctor opt-out form page.

You will be automatically enrolled in myvirtualdoctor and assessed the applicable fee if you meet all the following criteria:

• You are full-time and part-time students studying within Canada. This includes both domestic and international students
• You are enrolled in most academic programs of 15 weeks or longer, including ALP, ALP-Academic Upgrading, EAP and Achieve.

Eligible students who have not opted out of myvirtualdoctor will receive an email with information on how to download the Telus Health app and register your account. The app is available on both Android and iOS devices and is accessible using any web browser.

If you are unsure if you are eligible for myvirtualdoctor, please contact the CSA Student Benefits Plan Office at nsccplan@mystudentplan.ca prior to any applicable deadline.

The student health and dental plan provides protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees. The Student Plan covers prescription drugs, vision, dental care, paramedical practitioners, ambulance, and medical equipment & supplies, among others.

If you are unsure about whether you are eligible for the Student Health and Dental plan, please contact your Benefit Plan Office at nsccplan@mystudentplan.ca prior to any applicable deadlines.

Visit the website to know the eligibility criteria, plan details, how to get your Benefits Card, deadline to submit online forms, and more.