Virtual Health Care is always available! myvirtualdoctor is your virtual health care service providing eligible students unlimited 24/7 access to licensed health experts, including nurse practitioners and doctors.


Accessing the Service

myvirtualdoctor is powered by TELUS Health and you can access the website using any internet browser or through the mobile app available for Android and iOS devices.

Get TELUS Health Virtual Care App

About the Service

Learn more about myvirtualdoctor

myvirtualdoctor provides students and their dependents access to virtual health care. Members are guaranteed to be able to speak with a medical professional to address their needs and be provided the appropriate care. myvirtualdoctor offers unlimited 24/7 access anywhere in Canada and features:

  • Access to health care professionals in 30 different languages.
  • Fast access to medical professionals via chat, video, or phone.
  • Consultations for eligible dependents at no additional cost.

myvirtualdoctor can support members with various needs and offers the following functions:

  • Diagnosis, Labs, Imaging, & Referrals.
  • Prescription delivery service.
  • Specialist appointments.
  • Safe and secure transfer of medical records to primary care physician.
Virtual Doctor Consultations

Eligibility Criteria

Know if you are an eligible student for myvirtualdoctor
Group of Students

You will be automatically eligible for myvirtualdoctor service and assessed the applicable fee, if you meet all the following criteria:

  • You are enrolled as a full-time undergraduate student at the University of Western Ontario.
  • You are covered under a Provincial Health Care Plan or equivalent.
  • You must be residing in Canada.

Eligible students who have not opted out of myvirtualdoctor coverage, will receive an email with information on how to download the Telus Health app and register your account. The app is available on both Android and iOS devices and is accessible using any web browser.

If you are unsure if you are eligible for myvirtualdoctor service, please contact the Western USC Student Benefits Plan Office at prior to any applicable deadline.

Opt-out of myvirtualdoctor

Want to Opt-Out of myvirtualdoctor

Students can opt-out of myvirtualdoctor based on their personal choice by submitting an online application by the applicable term deadline. NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable term deadline.

Once you opt-out you will not be able to re-enroll in the program until your enrollment anniversary. To keep the waiver active, you must submit an opt-out application each year or when you see the fee included in your tuition.

Please contact the USC Benefits Plan Office at if you have any questions.


The Extended Health and Dental Plan for eligible students

The student health and dental plan provides protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees. The Student Plan covers prescription drugs, vision, dental care, paramedical practitioners, ambulance, and medical equipment & supplies, among others.

If you are unsure about whether you are eligible for the Student Health and Dental plan, please contact your Benefit Plan Office at prior to any applicable deadlines.

Visit the website to know the eligibility criteria, plan details, how to get your Plan Card, deadline to submit online forms, and more.

myStudentPlan myStudentPlan

University Students' Council - USC

Provide students essential programs and services
University Students' Council

The University Students' Council (USC), University of Western Ontario (UWO), is a student-led organization that first and foremost exists to advocate for and represent undergraduate students at Western University. Since 1965, USC has grown beyond an advocacy organization, becoming one of the largest student governments in Canada and one of the largest non-profits in London. Each day, we work to support, improve and enhance your student experience, because USC believes that students have the power to change the world

The USC is a non-profit organization incorporated under the Ontario Non-profit Corporations Act.

PurpleCARE is only one of the essential programs and services that University Students' Council - USC has available to make sure the University of Western Ontario students have affordable health & dental coverage and get the support they need to have equal chances at success. To find out more about the University Students' Council - USC check out the website.


Have questions about myvirtualdoctor? We are here for you!

The USC Benefits Plan Office is available to assist you with myvirtualdoctor. Please feel free to contact the Benefits Plan Office on any matter in which you require personal attention.

Visit Us

USC Student Benefits Plan Office
Room 320, University Community Centre Building


USC Benefits Plan Office

Address: University Community Centre
Room #320
1151 Richmond St
London, Ontario N6A 2K5

General Inquiries Line

Monday to Friday from 8:00am to 7:00pm EST

Phone: 1-877-746-5566 Ext. 7249