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Accessing the Service

myvirtualdoctor is your virtual health care service providing students unlimited 24/7 access to licensed health experts, including nurse practitioners and doctors, who can provide students and their families diagnosis and treatment plans, and direct them to the correct specialists and facilities.

myvirtualdoctor is powered by TELUS Health and you can access the website using any internet browser or through the mobile app available for Android and iOS devices.

Get TELUS Health Virtual Care App

About the Service

Learn more about myvirtualdoctor

myvirtualdoctor provides students and their dependents access to virtual health care. Members are guaranteed to be able to speak with a medical professional to address their needs and be provided the appropriate care. myvirtualdoctor offers unlimited 24/7 access anywhere in Canada and features:

  • Access to health care professionals in 30 different languages
  • Fast access to medical professionals via chat, video, or phone
  • Consultations for family members at no additional cost

myvirtualdoctor can support members with various needs and offers the following functions:

  • Diagnosis, Labs, Imaging, & Referrals
  • Prescription delivery service
  • Specialist appointments
  • Safe and secure transfer of medical records to primary care physician

Eligibility Criteria

Know if you are an eligible student for myvirtualdoctor
Group of Students

myvirtualdoctor is a service provided under mystudentplan - your Extended Health and Dental Plan. If you are eligible for Health coverage and have not opted out of the Health Plan, you will have access to myvirtualdoctor.

You will be automatically eligible for mystudentplan - the extended Health and Dental Plan and assessed the applicable fee, if you meet all the following criteria:

  • You are enrolled as a full-time student at the University of Western Ontario
  • You are covered under a Provincial Health Care Plan or equivalent
  • You must be residing in Canada

Eligible students who have not opted out of mystudentplan - the Extended Health and Dental Plan, will receive an email with information on how to download the Telus Health app and register your account. The app is available on both Android and iOS devices and is accessible using any web browser.

If you wish to know more about the eligibility criteria, please visit the mystudentplan website.

If you are unsure if you are eligible for mystudentplan and can access myvirtualdoctor service, please contact the Western USC Student Benefits Plan Office at prior to any applicable deadline.


The Extended Health and Dental Plan for eligible students

The student health and dental plan provides protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees. The Student Plan covers prescription drugs, vision, dental care, paramedical practitioners, ambulance, and medical equipment & supplies, among others.

If you are unsure about whether you are eligible for the Student Health and Dental plan, please contact your Benefit Plan Office at prior to any applicable deadlines.

Visit the website to know the eligibility criteria, plan details, how to get your Benefits Card, deadline to submit online forms, and more.

myStudentPlan myStudentPlan

Student Organization

Provide students essential programs and services
Western USC Association

Western University Students’ Council - USC is about students helping students. The USC advocates for student rights and issues at the institutional, provincial, and federal levels. The USC organizes various events and activities to enrich the student experience. The USC provides insurance for Prescription Drugs, Dental, Vision, and much more to make sure Western University students have affordable health & dental coverage and get the support they need to have equal chances at success. To find out more about your Student Association check out the website.


Have questions about myvirtualdoctor? We are here for you!

The Benefits Plan Office is available to assist you with myvirtualdoctor. Please feel free to contact the Benefits Plan Office on any matter in which you require personal attention.

Student Benefits Plan Office

Gallivan: Student Health and Wellness

Western USC Student Benefits Plan Office
Phone: 226-580-9872

General Inquiries Line
Monday-Friday, 8am-6pm EST
1-877-746-5566 ext. 7249

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