Virtual Health Care Unlimited virtual healthcare, connecting you with medical professionals to address your primary health care needs, anywhere in Canada.
Needing a doctor's note for a physical health concern? Learn how and what information you need.
myvirtualdoctor provides eligible students and their dependents 24/7 access to virtual health care through their smart phone, tablet or computer- anywhere in Canada!
Powered by Dialogue Health, students can consult with a medical professional to address their primary health care needs including:
Telemedicine platforms in Canada are not able to prescribe controlled substances including stimulants like ADHD medications, narcotics, opioids, benzodiazepines, cannabinoids, or barbiturates. If it is determined by a clinician that you require a medication not available through myvirtualdoctor, you will be assisted to find local healthcare services to receive the care you need.
All domestic, indigenous, government-sponsored and international students who meet the following criteria are automatically enrolled in the Virtual Health Care - myvirtualdoctor and do not need to apply for coverage.
Students who are members of the USC - Western University Students' Council and meet the following eligibility criteria are automatically assessed the mystudentplan Fee on their tuition.
You are admitted to an eligible program as having full-time status at the University of Western Ontario; and
You reside in Canada and study in person or online; and
You are under the age of 70.
Full-time equivalent students: If you are taking a reduced course load due to documented disability and are considered full-time equivalent, you are not automatically assessed the plan fees. Please contact Accessibility to have your counselor confirm your eligibility with the Student Benefits Plan Office.
Review your student account statement and search for myvirtualdoctor Fee to confirm you are covered by the Virtual Health Care - mystudentplan.
Still unsure if you are eligible and enrolled? Contact the Benefits Plan Office at healthdental@westernusc.ca before any applicable deadlines.
myvirtualdoctor can assist with:
Common colds - like stuffy noses and coughs
Fevers and chills
Headaches or migraines
Allergies - sneezing and itching
Skin issues - rashes, hives, or scrapes
Eye and ear problems - like pink eye or sinus trouble
Sexual health - contraception or infections
Prescription renewals
Students with physical health concerns can use myvirtualdoctor to obtain doctor's notes to be exempt from an academic obligation. Western accepts the Student Medical Certificate when it is filled out by a licensed practitioner. This can be completed via consultation with Dialogue. To avoid any fees you must prepare this PDF certification in advance so you can upload it during your consultation. Please review the steps below to ensure you have all the information you need prior to starting your consultation.
Doctor's notes may be provided for physical health concerns and can only be provided when medically necessary and within the scope of practice of virtual health care. Inappropriate conduct will not be tolerated and may result in suspended membership.
Download the Student Medical Certificate and fill out section 1.
Download the Dialogue app and register your account. If you already registered your account, login to the app.
Start a Consultation in the Dialogue app and upload your Student Medical Certificate, with section 1 filled out, to the consultation chat.
Once completed, save the completed Student Medical Certificate and proceed with the university's protocol for submission.
Don't wait until you're feeling unwell! Download the Dialogue Health app and set up your account within minutes.
Registering is easy and simple! Follow these straightforward steps to access services thoughtfully designed with you in mind.
To create your account, open Dialogue on your Internet browser or the app and click the Create your Account button.
To start the registration process, please provide a valid email address. You may use either your personal or school email.
Please follow the password guidelines. Once all the criteria are met and indicated by green checkmarks, you may proceed with the registration.
Dialogue will send a verification email to ensure that the entered email address is accessible to you.
Open your email inbox and search for a message from support@dialogue.co. To proceed, click on the Verify Email button within the email.
Read and provide your consent. Your privacy is our top priority.
Fill out the online form with your personal details to proceed with the registration. Your first name, last name, and date of birth must match what your school has on file.
Review the notes and mark each as read to finish the registration process.
Welcome! You have successfully completed the registration. Now, you can explore the services offered by Dialogue.
Watch the video with the steps to create your account. You can access myvirtualdoctor - Virtual Health Care through the Dialogue platform by creating an account on our website or app.
You can withdraw from myvirtualdoctor based on your personal choice by completing the opt-out application form before the deadline.
Need some help? Our team is ready to assit you in all your inquiries.
Your on-site Student Service Coordinator is available to assist you in:
Email us your inquiries about myvirtualdoctor at 519-661-2111 Extension 82201, Please include your student ID number when reaching out.
The Dialogue support team is ready to assist you in:
Email Dialogue your inquiries about myvirtualdoctor platform at support@dialogue.co or use the In-App live chat to get immediate support.
Discover more services provided by the USC - Western University Students' Council. Please ensure you verify your eligibility and enrollment status prior to accessing these services.
Provides supplementary health, dental additional insurance not covered by Provincial Health Care or Medical Travel Insurance.
Provides access to Mental Health Assessment, Video Counselling, Financial Education, and other mental health resources.
Your Student Benefits Plan is just one of the essential services your student council offers to ensure students have affordable health and dental benefits and the support they need for equal opportunities to succeed.
Email: healthdental@westernusc.ca Address: Room 77, University Community Centre Western University London, Ontario N6A 3K7
Monday to Friday from 8:00am to 7:00pm EST Phone: 1-877-746-5566