Health care for international students in Canada! mycanadaplan protects you from the cost of unexpected medical expenses. Whether you need to see a doctor, go to a clinic, or visit a hospital, mycanadaplan has you covered. Your study abroad experience should be worry-free.

Plan Claims

Have receipts for eligible expenses after the effective date of your plan? Learn how to get reimbursements.

Emergency Health Insurance Plan Claim Form

To submit a claim, you will need to download and complete the form and ensure the form is signed and dated before submitting it to IA Financial - IA Assist Plan. Please include any documents to support your claim. You must email your documentation to IA Financial - IA Assist Plan at: claimsia@iaassist.com.

You must include a copy of the emergency room report and all hospital records if the treatment was received at a hospital. Remember to keep a copy of all documents emailed for your records.

Important:

  • All claims must be reported to IA Financial - IA Assist Plan within 30 days of occurrence.
  • Written proof of claim must be submitted to IA Financial - IA Assist Plan within 90 days of occurrence.
  • You are responsible for all fees charged for any supporting documentation.
  • Failure to complete and sign the form in its entirety or submit supporting documentation will delay claim processing.

How to submit claims

  1. Complete a Claim form
    • Download the Claim form
    • Complete the form electronically or print and fill out each section
    • Fill out all required fields
    • Once complete, print completed form, Sign and Date in Pen (all claim forms must be signed and dated to be processed)
  2. Gather your information related to your medical visit
    • Collect all medical reports, documents, ER Tests, Referrals, follow up required; Confirmation of Receipt(s); anything that you received during your appointment
    • Make a clear photocopy of your documents and scan (keep your originals)
  3. Submitting the Claim:
    • Submitting a claim form when claimsia@iaassist.com has requested that you complete one following a direct billing submitted on your behalf; or
    • Submitting a claim form when you have paid out of pocket for your medical visit.
    • Once your form is completed and applicable documents copied, email them at claimsia@iaassist.com
  4. Follow up Status:
    • Check your email for follow up documentation from claimsia@iaassist.com that may be required by the Claims Department to process your claim. They will explain to you exactly what is missing from your submission.
    • Provide any requested information as soon as possible.
    • Call 1.866-883-9485 if you have any questions about your claim or to clarify what else is needed
    • Follow up email: claimsia@iaassist.com
    • If your claim is denied, an explanation about the exclusion(s) will be provided by email.

Tip* Before leaving the clinic, or medical visit request a copy of your medical records, tests, referrals, follow up or doctors notes that were applicable. This will help in processing your claim, otherwise Studyinsured/Insurer will have to request you to complete an authorization form signed by you to obtain your medical records to process your claim.

Tyndale U Benefits Plan Office

Email: tyndaleplan@mystudentplan.ca
Address: Weber Street North
Waterloo, Ontario. N2L 6J2

General Inquiries Line

Monday to Friday from 8:00am to 7:00pm EST

Phone: 1-877-746-5566 Ext. 7249