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Student Health & Wellness!mystudentplan is a benefits plan for students and can provide coverage for prescription drugs, vision care, dental care, mental health counseling, and more. The plan is designed to supplement provincial health insurance and provide additional access to medical services.

 

Support

Have questions about your student's Health & Dental Plan? We are here for you!

Contact Us

You can contact us via email or phone. We can help to understand your plan coverages & coverage period, which plan are you enrolled in, as well as answer your questions about adding family members.

Email us your inquiries about the Extended Healthcare Benefits & Dental Plan at:

tyndaleplan@mystudentplan.ca

Call us to know more about your Extended Healthcare Benefits & Dental Plan at:

Monday-Friday, 8am-6pm EST

1-877-746-5566 ext. 7249

Please include your student ID number when reach out to the Benefits Plan Office.

If your inquiry is Health and Dental coverage related, visit the Plan Details section to know your coverage and the portion covered by the plan.

If your inquiry is Plan Card related, complete your Member eProfile by registering at https://eprofile.claimsecure.com/?dest=register and download your wallet myBenefits eCard.

If your inquiry is claims related, you need to contact ClaimSecure directly via email at service@claimsecure.com or 1-888-513-4464. You will require your group number (635957) and student ID/certificate number. Visit the Submitting Claims section to know how to submit receipts for eligible expenses and get reimbursement.

Live Chat

Chatting with us

Would you rather speak with someone virtually? Click on our Live Chat button and speak with one of our representatives for general benefit plan information.

You can reach us Monday to Friday from 8:00am to 7:00pm EST.

Insurance Carrier

ClaimSecure

The insurance carrier for your student health & dental plan is ClaimSecure. For any claims or coverage inquiries, students must contact ClaimSecure directly at 1-888-513-4464. You will require your group number (635947) and student ID/certificate number when calling.

The following information is for your extended Extended Healthcare Benefits & Dental Plan:

  • Group Number: 635957
  • Group or Employer: Tyndale University
  • Certificate Number or ID Number: Your 6-digit student ID followed by '00TY' (i.e. 12345600TY)

If you wish to submit online claims, check balances, or consult claims status and history, visit the Submitting Claims section to know how to submit receipts for eligible expenses and get reimbursement.

ClaimSecure is the online platform provided by ClaimSecure to manage your benefits. If you have not registered on Member eProfile yet, please visit https:/Member eProfile.claimsecure.com/?dest=register to complete your registration. If you already have registered and had an account, please visit https:/Member eProfile.claimsecure.com/ to access your Member Member eProfile.

If you are having trouble registering or signing in, Call ClaimSecure at 1-888-513-4464 for further assistance. For drug claims inquere Mondays to Fridays from 7:00 am to 11:00 EST, Saturdays from 11:00 am to 4:00 pm EST. For Dental and EHC Claims Mondays to Fridays from 7:00 am to 11:00 pm EST.

Frequently Asked Questions

Bellow you will find answers to the questions we get asked the most about the Extended Healthcare Benefits & Dental Plan.

The Extended Healthcare Benefits & Dental Plan is mandatory for all eligible students. The fees are part of your enrolment fees when you are enrolled at Tyndale. If you are eligible, you are automatically enrolled in the plan.

To know more about the eligibility criteria, please visit the Plan enrollment section.

Yes, it is. The Extended Healthcare Benefits & Dental Plans were approved by Tyndale University and as a result, are now a requirement of your enrolment at Tyndale. The plans provide protection and security for eligible students minimizing the effects of injury or ailments. The cost of the plans is included in your institutional fees and the student is automatically enrolled in the plan.

Costs for dental and health services are at an all-time high and show no sign of reprieve. Students on fixed incomes are especially susceptible to these increases, and the last thing they want to spend these fixed monies on is an unforeseen accident, dental or medical procedure. Putting even routine procedures off can have monumental effects for students, as missing classes or study time can have disastrous consequences. Considering these points, Tyndale University has worked to design and implement a reasonably priced health and dental insurance plan. This plan can aid students in maintaining a quality of health, which can ensure that avoidable medical emergencies do not endanger the pursuit of their studies.

No. The Student Benefits Plan is an Extended Healthcare Benefits & Dental Plan, which supplements your existing provincial health care. It DOES NOT replace your provincial health care. Student benefits are payable after any provincial health care benefits have been exhausted. This plan does not cover user fees.

All eligible students are automatically enrolled, and you can confirm that by seeing the health fees on your student account. Students may contact the Benefits Plan Office for eligibility and/or enrollment status at tyndaleplan@mystudentplan.ca

Coordination of Benefits: Benefits under the two plans can be coordinated to increase your coverage up to a total of 100% of the actual expense(s) incurred. to know more about the Coordination of Benefits, please visit the Plan enrollment section

Opting Out of the Student Benefits: If you are an eligible student and have comparable health and dental coverage you may apply to opt-out of the plan. All Opt-Out Forms must be completed online and must be received by the applicable deadline.

There is a 45-day validation period from the start of the program for new eligible students or new family members added to the plan. During this time, you would have to pay out of pocket for all eligible Health and Dental expenses and keep the receipts. After the enrollment process is complete, you will be able to submit online claims for reimbursement and your Plan Card will be automatically activated. You must complete the online registration at https://eprofile.claimsecure.com to obtain your benefits eCard.

The validation period applies only to new students, returning eligible students may continue using the Extended Healthcare Benefits & Dental Plan without disruption.

New students on the plan do need to pay out of pocket during the first 45 days of the enrolment period. This includes students who miss a term. Upon your return as a student, if you have missed a term, you are considered a new student on the Benefit plan. Once the enrollment period is completed, Direct billing will be activated for pharmacies & dental offices. You will need to register with ClaimSecure to activate direct billing for vision care & paramedical services.

Deadlines are firm. Students must opt out, add family, or flex their plan before the applicable deadlines. For example, if your program starts in September, you must opt-out prior to the end of the Fall deadline. ?NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable deadlines. If the deadline is missed, please contact the office to confirm your next opportunity to make changes.

Canada Life offers personal insurance solutions that fit the needs of individuals who are not eligible for the Tyndale University Extended Healthcare Benefits & Dental Plan. If you want to know more about this option, please visit our Personal Insurance solutions.

Yes, You must complete the registration form at https://eprofile.claimsecure.com/?dest=register to obtain a Member Member eProfile for your benefits eCard. Your Benefits eCard allows you direct billing with pharmacies and dental offices. You can download your benefits eCard to your electronic wallet card or print the card. To access direct billing simply show your Benefits eCard and only pay for the portion not covered by the plan. You can use the electronic card by showing it on your phone or the physical card by printing it.

You must register and complete your Member eProfile by visiting the ClaimSecure website https://eprofile.claimsecure.com/?dest=register. To register, click on the register button. Next, check the terms and conditions to move through the registration tabs and continue to complete the form by creating a userid and entering your gruop number 635957 and student ID/certificate number i.e. your 6-digit student ID followed by ‘00TY’. After that, complete the online form. Finally, check your email and look for an email from ClaimSecure to verify that you are the email owner. ?? Please test your username and password by logging in to your Member Member eProfile at www.claimsecure.com/#Member eProfileLogin.

Online claims: You have 6 months from the date the eligible expense is incurred to submit online claims to ClaimSecure for consideration under your student plan.

Manual claims: You have 15 months from the date the eligible expense is incurred to submit manual claims to ClaimSecure for consideration under your student plan.

To know more, please visit submitting claims.

Tyndale U Benefits Plan Office

Email: tyndaleplan@mystudentplan.ca
Address: Weber Street North
Waterloo, Ontario. N2L 6J2

General Inquiries Line

Monday to Friday from 8:00am to 7:00pm EST

Phone: 1-877-746-5566 Ext. 7249

Live Chat