Who do I contact for claims related issues?
Students must contact Canada Life (Insurance Carrier button) customer service directly to inquire about payment status and claims history details. Your Benefit Plan Office does not have access to your claims details.
Who do I contact for eligibility and enrolment inquiries?
Students must contact the Student Benefits Plan Office (On Campus Care button) for eligibility and/or enrolment status.
Why a health and dental plan?
Costs for dental and health services are at an all time high and show no sign of reprieve. Students on fixed incomes are especially susceptible to these increases, and the last thing they want to spend these fixed monies on is an unforeseen accident, dental or medical procedure. Putting even routine procedures off can have monumental effects for students, as missing classes or study time can have disastrous consequences. Considering these points, CSA & GSA has worked to design and implement a reasonably priced health and dental insurance plan. This plan can aid students in maintaining a quality of health, which can ensure that avoidable medical emergencies do not endanger the pursuit of their studies.
Why is the plan mandatory?
With a mandatory plan, the insurance risk is spread over a larger number of students, thereby lowering the cost per student, making the fee in a range that is affordable to students. An individual health and dental plan can cost as much as 5 times the current student fee.
Is this plan the same as my provincial health care?
No. The Student Benefits Plan is an extended health and dental plan, which supplements your existing provincial health care. It DOES NOT replace your provincial health care. Student benefits are payable after any provincial health care benefits have been exhausted. This plan does not cover user fees.
How do I pay the fee?
The fees for the health and dental plans will be assessed automatically by the institution at registration if you meet the eligibility criteria previously listed.
IMPORTANT - May start students are not automatically assessed or enrolled in the Student Dental Plan. In order to be covered under the Student Dental Plan you must opt in and pay the fee via the Benefit Plan Office prior to the applicable spring deadline.
What if I already have coverage?
Co-ordination of Benefits: Benefits under the two plans can be co-ordinated to increase your coverage up to a total of 100% of the actual expense(s) incurred. For example, following payment under this plan you can submit outstanding balances to the other plan for consideration.
Opting Out of the Student Benefits: If you are an eligible student and have comparable dental coverage you may apply to opt-out of the dental benefits. Each student is given an opportunity to opt-out of the benefits under the dental plan(s) each year. All Dental Opt-Out Forms must be completed online and must be received by the applicable deadline.
Can I coordinate my student benefits with my existing benefits?
Benefits under your student plan can be coordinated with your other plan (ie. if you are covered through a parent, spouse or employer plan) to increase your benefit up to a total of 100% of the actual expense(s) incurred.
What if I miss the Dental Opt-Out deadline?
You will not be able to opt-out of dental coverage at any other point during the school year. For example, if your program starts in September, you must opt-out prior to the end of the Fall deadline. The same rule applies for opting in (unless you lose your comparable coverage, see below for loss of coverage information).
NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.
What if missed the family add-on deadline?
You could find coverage for your family through our personal insurance solutions.
Click here to learn more.
What if I or my family loses our comparable coverage?
If comparable coverage used to opt-out of the student dental plan terminates, or coverage provided to cover your family terminates you have 30 days from loss of coverage to notify the Student Benefits Plan Office in order to be covered under the dental plan. Confirmation of loss of coverage is also required on re-application for coverage. It is your responsibility to apply for benefits and provide payment of the family coverage fee prior to the 30-day deadline.
What if I’m not included in the student plan and need insurance?
There are personal insurance solutions available.
Click here to learn more.