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Assistance

Contact Us

Your CNC International Education Department along with the Benefits Plan Office, Student Service Coordinator is fully acquainted with the details of the international emergency student medical health insurance plan and has been selected based on their understanding of the unique needs of students along with their personal service skills. The following is a partial list of services that are available from the CNC Student Benefits Plan Office:

  • Plan inquiries
  • Assistance with purchase coverage for your spouse and/or dependent(s) and applicable forms
  • Student website introduction
  • Resources
  • MSP application support

Please feel free to contact the CNC International Education Department at intl_edu@cnc.bc.ca and/or Student Service Coordinator at cncinternational@mystudentplan.ca on any matter in which you require personal attention.

CNC International Education Department
3330 - 22nd Avenue,
Prince George, BC Canada V2N 1P8
Phone: 250-561-5857
Fax: 250-561-5856

Insurance Carrier

CNC International Student Emergency iA Financial, myCanadaPlan

Organization: College of New Caledonia

In case of an emergency contact IA assist for assistance at:
Toll Free: 1.866.472.8356
Direct Dial Collect: 1 (647.288.3065)
Email: assist@iaassist.com

Frequently Asked Questions

Bellow you will find answers to the questions we get asked the most about the International Student Emergency Medical Insurance Plan.

Students must contact iA Assist (Insurance Carrier button) customer service directly to inquire about payment status and claims history details. All international claims, if not direct billed, should be submitted via email. Your CNC Student Benefits Plan Office or International Education Department does not have access to your claims details.
Students must contact the CNC Benefits Plan Office (On Campus Care button) for eligibility and/or enrolment status or by emailing: cncinternational@mystudentplan.ca
Costs for emergency services are at an all-time high and show no sign of reprieve. Students studying abroad and on fixed incomes are especially susceptible to medical expenses, and the last thing they want to spend these fixed monies on is an unforeseen accident, or emergency medical occurrence while studying in Canada. Considering these points, the CNC International Education Department has worked to design and implement a reasonably priced emergency medical insurance plan for a temporary coverage period while student application for MSP (British Columbia’s Provincial Health Care program) is processed. This plan will assist students in dealing with unforeseen medical expenses that can arise as a result of emergency medical care, accident or illness and provide support while maintaining their educational goals.
With a mandatory plan, the insurance risk is spread over a larger number of students, thereby lowering the cost per student, making the fee in a range that is affordable to students. An individual international emergency health insurance plan can cost as much as 5 times the current student fee.
No although it is similar. Your international emergency medical insurance plan provides similar coverage to residents with provincial health care in that your emergency plan covers for emergency medical care, injury or accidents that are unforeseen while studying and residing in the province. Provincial health care in the province of British Columbia provides coverage for doctor insured services under the province in the event of an emergency medical occurrence or physician visits.
The fees for the international emergency medical insurance plan will be assessed automatically by the institution at registration and is mandatory for a 90 day term while international students apply for MSP. There is no opt-out option for this plan.
International family coverage and application form is found on the CNC student website under FORMS and application is supported by an in-house platform by the insurer. Family fees and payment is made through the secure in-house platform, coverage will match the student’s coverage period. Family fees are not included with your registration as application must be made separately.