Menumenu button

Assistance

Please try searching by your key words for the benefit or information you want to know.




On Campus Care

Your Benefits Plan Office, Student Service Coordinator is fully acquainted with the details of health and dental benefits and has been selected based on their understanding of the unique needs of students along with their personal service skills. The following is a partial list of services that are available from the STFX Student Benefits Plan Office:

• pick up your myBenefits Card
• pick up forms
• purchase coverage for your spouse and/or dependent(s)
• plan inquiries

Please feel free to contact the Student Service Coordinator on any matter in which you require personal attention.

STFX Student Benefits Plan Office
Room 303C, 3rd Floor Bloomfield Centre, 5555 Union Place
Antigonish NS B2G 2W5
Phone: 902-867-2495
Fax: 902-867-3350
Email: stfxplan@mystudentplan.ca

Insurance Carrier

Claims Mailing Address:
The Canada Life Assurance Company
London Benefit Payments
255 Dufferin Avenue
London ON N6A 4K1

Customer Service:
For claims status and benefit inquiries: 1-800-957-9777
You will require your plan number (175181) and Student ID when calling.

General Online Inquiries: https://www.canadalife.com/
GroupNet Plan Member Services: gwl.greatwestlife.com

International Assistance Service

Global Excel answers your questions 24 hours a day, 7 days a week.
Phone numbers: 1-800-336-9224 (toll free) or 819-566-8698 (collect) during business hours.
Website: www.globalexcel.com

1. Emergency Call Center — No matter where you are, professional assistance personnel are ready to take your call. Please consult your insurance card for emergency numbers.

2. Benefit Information — Explanation of your policy is available to you and to the medical providers who are treating you.

3. Case Management — Our experienced and professional team, available 24 hours a day, will monitor the services given in the event of an emergency.

4. Interpretation Service — We can connect you to a foreign language interpreter when required for emergency services.

5. Direct Billing — Whenever possible, we will instruct the hospital or clinic to bill us directly.

6. Claims Information — We will answer any questions you have about the eligibility of your claim, our standard verification procedures and the way that your policy benefits are administered.

FAQ

Who do I contact for claims related issues?
Students must contact Canada Life (Insurance Carrier button) customer service directly to inquire about payment status and claims history details. Your STFXSU Student Benefits Plan Office does not have access to your claims details.

Who do I contact for eligibility and enrolment inquiries?
Students must contact the STFXSU Benefits Plan Office (On Campus Care button) for eligibility and/or enrolment status.

Why a health and dental plan?
Costs for dental and health services are at an all time high and show no sign of reprieve. Students on fixed incomes are especially susceptible to these increases, and the last thing they want to spend these fixed monies on is an unforeseen accident, dental or medical procedure. Putting even routine procedures off can have monumental effects for students, as missing classes or study time can have disastrous consequences. Considering these points, the STFXSU has worked to design and implement a reasonably priced health and dental insurance plan. This plan can aid students in maintaining a quality of health, which can ensure that avoidable medical emergencies do not endanger the pursuit of their studies.

Why is the plan mandatory?
With a mandatory plan, the insurance risk is spread over a larger number of students, thereby lowering the cost per student, making the fee in a range that is affordable to students. An individual health and dental plan can cost as much as 5 times the current student fee.

Is this plan the same as my provincial health care?
No. The Student Benefits Plan is an extended health and dental plan, which supplements your existing provincial health care. It DOES NOT replace your provincial health care. Student benefits are payable after any provincial health care benefits have been exhausted. This plan does not cover user fees.

How do I pay the fee?
The fees for the health and dental plans will be assessed automatically by the institution at registration if you meet the eligibility criteria previously listed.

What if I already have coverage?
Co-ordination of Benefits: Benefits under the two plans can be co-ordinated to increase your coverage up to a total of 100% of the actual expense(s) incurred. For example, following payment under this plan you can submit outstanding balances to the other plan for consideration. This does not guarantee you will receive 100% of the expenses - it depends on the details of coverage on both plans.

Opting Out of the Student Benefits: If you are an eligible student and have comparable health and/or dental coverage you may apply to opt-out of the benefits. Each student is given an opportunity to opt-out of the benefits under the health and/or dental plan(s) each year. All Opt-Out Forms must be completed online or through the STFXSU Student Benefits Plan Office and must be received by the applicable deadline.

What if I miss the Opt-Out deadline?
You will not be able to opt-out of coverage at any other point during the school year. For example, if your program starts in September, you must opt-out prior to the end of the Fall deadline. The same rule applies for opting in (unless you lose your comparable coverage, see below for loss of coverage information). NO EXCEPTIONS will be made if the deadline is missed. It is the student's responsibility to pay the plan fees, should they miss the applicable opt-out deadline.

What if I or my family loses our comparable coverage?
If comparable coverage used to opt-out of the student plan(s) terminates, or coverage provided to cover your family terminates you have 30 days from loss of coverage to notify the STFXSU Student Benefits Plan Office in order to be covered under the health and/or dental plan(s). Confirmation of loss of coverage is also required on re-application for coverage. It is your responsibility to apply for benefits and provide payment of the family coverage fee prior to the 30-day deadline.

Downloads


All documents available require the use of Adobe Acrobat Reader version 8 or later, which you can download here for free:

adobe_reader_button.png

DIY & Video

Welcome to your group plan

Watch a short welcome video about your benefits.

Sign Up for GroupNet

When registering for GroupNet you will need to provide:
  • Plan Number: 175181
  • ID Number: Your Student ID
Watch a short video about how to register for GroupNet.




Learn about what Groupnet can do

Watch a short video about the various things Groupnet can do.



How to Submit a Claim and Review Benefits and Claim History



Watch a short video about reviewing your benefits and claims history.

Personal Health Risk Assessment(PHRA)

The Personal Health Risk Assessment can be used to create a health profile, build an action plan to support your health and wellness needs and track progress.


Watch a short video about Personal Health Risk Assessment(PHRA).


What Your Plan Covers



Watch a short video about how to figure out what your plan covers.