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Prescription Search

Enter the Drug Identification Number (DIN) or Drug Name of the prescription medication you are looking to confirm.

Should the prescription drug you are searching for not be covered by the plan, you may be eligible to complete a Drug Exception Request.

In the event that the drugs available on the Formulary are not effective in treating the condition, an exception process is in place. To be eligible for an exception, you must have tried one alternative drug that is eligible on the Formulary. An exception drug request form is available below or from your Benefits Plan Office and must be completed by your physician. Completed forms may be returned to your Benefits Plan Office, can be faxed directly to the insurance company, or sent via email to cldrug.services@canadalife.com.

Request for Coverage of Exception Status Drug form

IMPORTANT! Your drug plan may have certain exclusions regardless if showing eligible under the prescription search tool. Please refer to the exclusions section of the mybenefits page for further details.

PRIOR AUTHORIZATION:
  Some prescription drug claims may be covered for specific conditions or circumstances only, and/or in pre-defined amounts and need to be approved before you can apply for reimbursement.  The carrier would then require additional forms to be completed.
If the drug within the Prescription Drug Tool has a note advising you that prior authorization is required, please click on this link and download the applicable form:

1) Find the form you need on this page.
2) Print the form and complete the plan member sections. You can also download it and fill it out in Adobe Reader (not your browser).
3) Ask your attending physician to complete their sections.
4) Send the completed form to Canada Life by mail, fax or email. Each form will include addresses and instructions.





Drug Identification Numbers must be 8 digits. If you have a DIN less then 8 digits, pre-fill with zeros.