Eligibility Criteria
All eligible domestic and international students are automatically enrolled in the student Extended Healthcare Benefits & Dental Plan, and you will find the fees added as part of your tuition fees. The Health and Dental Plan fees are mandatory and must be paid as well as the Tuition total charges by the applicable deadline to avoid overdue penalties.
The Student Extended Healthcare Benefits & Dental Plan provided by Tyndale is automatically provided to students who meet all the following criteria:
- Students confirmed accepted and taking 2 courses in eligible programs
- Students residing in Canada studying in person or online in Canada
- Students under the age of 70.
International students enrolled in a full-time program at Tyndale University are automatically enrolled in the Student Extended Healthcare Benefits & Dental Plan.
Enrollment Confirmation
If you are not sure if you meet the eligibility criteria, please visit your student account at Tyndale and log in to review. If you see the Tyndale Health Fee included in your tuition, you are covered by the Student Extended Healthcare Benefits & Dental Plan provided by Tyndale University.
If you are unsure about whether or not you are eligible for the Student Extended Healthcare Benefits & Dental Plan, please contact your Benefit Plan Office at tyndaleplan@mystudentplan.ca prior to any applicable deadlines.
Validation Period
There is a 45-day validation period from the start of the term. During this time, you will have to pay out of pocket for all eligible Health and Dental expenses and keep the receipts. After the enrollment process is complete, you will be able to submit online claims for reimbursement and your Plan Card will be automatically activated.
The validation period applies only to new students, students who apply for re-enrolling and family members added to the plan. Returning eligible students may continue using the health and dental plan without disruption.
Benefits eCard
Benefits eCard Sample
If you are enrolled in the student Extended Healthcare Benefits & Dental plan you can access your prescription drug benefits and dental benefits with the myBenefits eCard. This means that for eligible benefits, you will only have to pay the co-pay portion of your claim at the time of service. No need to pay upfront and wait for reimbursement.
All students who are enrolled in the student Extended Healthcare Benefits & Dental plan are required to register with Claimsecure and create your member eprofile to obtain your myBenefits eCard.
To obtain your Benefits eCard you must register online at https://eprofile.claimsecure.com/?dest=register. Once you are registered you will be able to download your myBenefits eCard.
To access direct billing simply show your Plan Card and only pay for the portion not covered by the plan. You can use the electronic card by showing it on your phone or the physical card by printing it.
To learn more about registering, you can select this microsite to connect with instructional videos on registering at https://myeprofile.ca and https://myeprofile.ca/learn-more/
Returning students that are eligible and charged are able to continue using the same benefit card; the policy information remains the same during the policy term.
Claimsecure
Claimsecure is an online tool that provides you access to your group benefits plan. It is important to register on Claimsecure once your plan is active. For NEW students, there are up to 45 days from the start date of your term for the enrollment process to be completed.
Through Claimsecure you can submit claims, check balances, investigate claim status and history, and setup Direct Deposit of claim payments. To know more information, please visit the Submitting Claims section.
Coverage Period
Effective Date
Eligible students will receive coverage starting the first day of the term when their programs begin.
- May DMin Term: Coverage begins May 1st and ends April 30st.
- August BEd Term: Coverage begins August 1st and ends July 31st.
- Sep UG & SG Term: September 1st and ends August 31st.
- Jan UG & SG Term: January 1st and ends August 31st.
Benefit Year
A year or 12 months of benefits coverage starting on September 1st and ending on August 31st under the Student Extended Healthcare Benefits & Dental Plan. During the benefit year, eligible students can use their benefits according to the limit amount defined per service. You cannot carry forward any benefits. The benefit year starts the same day as the effective date of your coverage and ends August 31st. For August, B/Ed students the benefit year starts August 1st.
The benefits will restart every year. For instance, if the effective date of your plan is September 1st, your benefit year starts on September 1st and ends on August 31st. If you are attending college and are charged the plan fees for the following fall, your coverage will restart September 1st.
Termination Date
The termination date of your benefits is the last day of the coverage calculated from the effective date of the Plan. If you want to confirm the termination date of your plan, please contact your Benefit Plan Office at tyndaleplan@mystudentplan.ca.
Coordination of Benefits
For eligible students who already have a benefit plan, you can utilize both your private plan and your student plan to obtain more coverage. This is called Coordination of Benefits and allows you to maximize your Health & Dental coverage!
How to Get up to 100% Coverage
Use your Student Health and Dental Plan and another plan from your parents, spouse, government, job, or band to maximize your coverage! Your plans can work together to make sure you're getting the most out of your coverage.
The primary insurer is the first payor of the eligible health or dental care costs. Once paid, a claim can be submitted to the secondary insurer for any remaining amounts that are eligible for coverage and not paid by the primary insurance company.
How to identify your primary insurance
If a student is eligible for the Student Health and Dental plan and the student is covered by another plan under a parent's or spouse's as a dependent, the primary insurance is the Student Health and Dental Plan.
Students who have Health or Dental coverage through their school: these plans will always pay before any plan where the student is covered as a dependent.
The Student Health and Dental plan pays first.
If a student is eligible for the Student Health and Dental plan and the student is covered by another plan under job, government, or band the primary insurance is the one you have had the longest.
Students who have Health and Dental coverage through their employer: the student needs to confirm the effective date of all insurances to determine which plan has been in effect the longest.
The plan you have had the longest pays first.
Submitting Claims
After you have identified which is your primary and secondary insurance, submit the claim to your primary insurance first. Once you receive the Explanation of Benefits, you can then submit the remaining unpaid portion to your secondary insurance.
Student Health and Dental Plan as Primary Insurance.
Submit the claim to your student plan (Canada Life). Once processed, submit any portion that remains unpaid to your secondary insurance plan.
Student Health and Dental Plan as Secondary Insurance.
If you have an alternative insurance plan that you are also the primary holder of, and that has been in effect longer than your student plan, all eligible claims will be submitted to your alternative plan first. Once the claim is processed, submit any portion that remains unpaid to your student plan.
Submitting Claims for Your Spouse (if applicable).
Submit the claim to your spouse's primary plan first. Next, any unpaid portion can be submitted to your student plan.
Submitting Claims for a Dependent Child (if applicable).
Submit the claim to the parent's plan whose birthday falls first in the year (this is their primary benefit plan). Next, any unpaid portion can be submitted to the parent’s plan whose birthday falls second in the year.
- Take a copy of your original receipt before you send it to your primary plan as you will need to send a copy to the secondary plan.
- Include a copy of the Explanation of Benefits statement received from the first claim submission (primary plan), as well as a photocopy of the originally submitted receipt when you submit to your secondary plan.