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Submitting Claims: Domestic and International Students

Have receipts for eligible expenses after the effective date of your plan? There are a couple of options to get reimbursed.

Online and Mobile Claims

If you have receipts for eligible expenses, there are a couple of options to get reimbursed. The online claims process is the quickest and easiest way to get your money back for the portion that is covered by the plan. To know the portion covered by the plan, please visit Plan Details.

eClaims

The online claims process is the quickest and easiest way to be reimbursed for your eligible expenses. ClaimSecure provides an online experience through eProfile. Member eProfile is the easy, environmentally-friendly way to manage your persnal health claims information online! To enjoy the convinicence of ClaimSecure's secure online services, you will first need to set up you own personal Member eProfile account. Registration is easy - no forms to complete, no softwate to download, and not serveys to respond to.

It is important to register on ClaimSecure once your plan is active. For new students, there are up to 45 days from the start date of your term for the enrollment process to be completed.

All students who are enrolled in the student health & dental plan are required to register with ClaimSecure and create your profile to obtain your myBenefits eCard, as well as online and mobile claims access.

Within minutes of signing up for eProfile, you can take advantage of all the great benefits it has to offer:

  • Get the status of your submitted claims
  • Learn more about managing your personal health
  • Speed up claims payment with direct deposit
  • understand your plan coverage
  • Submit questions about your coverage
  • Plis much more!

Please note: You have 6 months from the date the eligible expense is incurred to submit online claims to ClaimSecure for consideration under your student Health & Dental plan.

Getting started with Member eProfile™

To register on eProfile, you need to folowing these steps:

Step 1

Open your Internet Browser and go to https://eprofile.claimsecure.com/?dest=register to start your registration.

Step 2

You have to read, understand, and agree with the terms and conditions before registering your Member eProfile.

Step 3

Decide if you wish to create your wellness profile. The Wellness Profile is your opportunity to identify and receive educational material, coupons, and other information related to health topics of your choice.

Step 4

Complete the online form with your information and make sure that the details match the university's records. Once you have completed your information, create the security questions.

You will require the following information:

  • Username - You need to create a username to access your Member e Profile.
  • Last Name - Your legal Last Name (Make sure that matches the University's records).
  • First Name - Your legal First Name (Make sure that matches the University's records).
  • Date of Birth (Make sure that match the University's records).
  • Group ID - type this number 635957.
  • Certificate Number - This is your 6-digit Student ID followed by '00TY' (i.e. 12345600TY, please note there are zeros in front of the TY).
  • Email Address - You can use your personal or school email address.

Step 5

Complete the backing information to get direct deposit when you submit your online claims.

Step 6

Setup the alerts and notifications by completing the contact information and optional alert forms. Once you complete these steps, you will be ready to manage your Member eProfile.

To learn more about registering, you can visit https://myeprofile.ca and https://myeprofile.ca/learn-more to connect with instructional videos

Get the eMobile App

Access your plan information even when you are on the go, thanks to our Member eProfile eMobile app for Smartphones. Claims history, payment details, benefit and patient totals, and HSSA balances can be accessed easily and securely.

PhotoClaims

Use the PhotoClaims app to take a picture of your receipts and immediately submit for reimbursement, it is that easy!

Manual Claim Forms

To submit a paper claim form, you need to download and complete the form. Then, attach the paper claim form, the original receipts, and other documents to support your claim. You must mail the package to ClaimSecure. Remember to keep a copy of all documents mailed for your records.

  • Health Claim Form: If your claim is related to Health services included in the plan such as prescription drugs, ambulance services, paramedical, medical equipment, or vision expenses, please download and complete the Health Claim Form
  • Dental Claim Form: If your claim is related to Dental services included in the plan, please download, and complete the Dental Claim Form

The following information is required on the claim form:

  • Group Number: 635957
  • Group or Employer: Tyndale University
  • Certificate Number or ID Number: Your 6-digit student ID followed by '00TY' (i.e. 12345600TY, please note there are zeros in front of the TY)
  • Division / Section number: Not Applicable Leave Blank

Please mail your manual claim to ClaimSecure at the following address:

ClaimSecure Inc.
P.O. Box 6500 Station A
Sudbury, Ontario
P3A 5N5

You can also email your manual claim at service@claimsecure.com

We encourage all eligible students to submit online claims because it is the easiest and quickest way to get your reimbursement.

Please note: You have 15 months from the date the eligible expense is incurred to submit manual claims to ClaimSecure for consideration under your student Extended Healthcare Benefits & Dental Plan.

Pay-Direct Claims

Pay direct allows service providers to directly bill ClaimSecure for eligible expenses. Direct billing is dependent on each service provider's billing practices.

For direct billing at pharmacies, dental clinics, vision care, and paramedical providers, you must register with ClaimSecure and create a Member eProfile.

To access direct billing, students must show their benefits ecard at the provider's office and just pay the portion that is not covered by the plan. If you do not have your Benefits eCard yet, you must complete the registration form online at https://eprofile.claimsecure.com/?dest=register to obtain your myBenefit eCard.

Policy Information

ClaimSecureThe insurance carrier for your student health & dental plan is ClaimSecure. For any claims or coverage inquiries, students must contact ClaimSecure directly at 1-888-513-4464. You will require your plan number (635957) and student ID/Certificate number when calling.

The following information is for your Extended Healthcare Benefits & Dental Plan:

  • Group Number: 635957
  • Group or Employer: Tyndale University
  • Certificate Number or ID Number: Your 6-digit student ID followed by '00TY' (i.e. 12345600TY)

If you wish to submit online claims, check balances, or consult claims status and history, visit the Submitting Claims section to know how to submit receipts for eligible expenses and get reimbursement.

ClaimSecure is the online platform provided by ClaimSecure to manage your benefits. If you have not registered on Member eProfile yet, please visit https://eprofile.claimsecure.com/?dest=register to complete your registration. If you already have registered and had an account, please visit https://eprofile.claimsecure.com/ to access your Member eProfile.

If you are having trouble registering or signing in, Call ClaimSecure weekdays from 8 a.m. to 8 p.m. ET at 1-888-513-4464 for further assistance.

International Student Emergency Plan Claim Form

To submit a claim form, you will need to download and complete the form, ensure the form is signed and dated before submitting to iA Assist. Please attach the claim form and other documents to support your claim. You must email your documentation to iA Assist at claimsia@iaassist.com.

You must attach a copy of the emergency room report and all hospital records if the treatment was received at a hospital. Remember to keep a copy of all documents emailed for your records.

Download the International Student Emergency Plan Claim Form

Important:

  • All claims must be reported to iA Assist with 30 days of occurrence.
  • Written proof of claim must be submitted to iA Assist within 90 days of occurrence.
  • You are responsible for all fees charged for any supporting documentation.
  • Failure to complete and sign the form in its entirety or submit supporting documentation will delay claim processing.

Direct Billing Networks/Preapproved Clinics

You are not required to use the clinics listed below, however the following clinics are set up to bill certain (and in some cases all) of your eligible medical expenses directly to iA Assist.

Members will only receive communication if they reach out to assistance for a case or have submitted a claim to our claims team, or in cases where additional information is required, the student member will receive a follow up email directly.

In the event you are issued a medical bill and/or must pay for a clinic visit or have visited another hospital/clinic then before you leave the clinic ask for a copy of all the medical records related to your visit and follow the instructions under Making a Claim.

Should you require immediate medical attention due to an illness, injury, or accident, please contact iA Assist immediately at the following numbers - 1.866.472.8356 or +1 647.288.3065 toll-free from Canada and the USA collect where available, unless you have an emergent medical occurrence, please dial 911.

Calling prior to walking into a clinic will help you to manage the clinic choices and allow the call center to confirm our booking with the specified clinic and provide them with a Verification of Benefits (VOB), allowing for your visit to be direct billed to the insurer. You may also email the iA Assist call center assistance team at: assist@iaassist.com.